Library Experience
About the team
Frontline Enquiry and Support service
We are often the first point of contact for anyone wanting to use the library. It’s our role to connect people with the collections, service and support that they require. Enquiries can come to us in person, over LibChat, via tickets, over the phone or on social media.
Membership
As well as students we have many external users who use our facilities. We create library accounts and manage access for many groups including:
- Students from other Universities (via the SCONUL Access scheme)
- College Students
- University Alumni
- Members of the public
- People from affiliated institutions (such as Nazarene Theological College)
- Asylum seekers (through the City of Sanctuary scheme)
We also process SCONUL applications from UoM students who wish to use other University libraries.
Pick from shelf/Reservation Processing
If someone wants to ensure a book is waiting for them when they arrive, they can do this through the Click and Collect service. Each day we collect and process books across all our library sites. We also ensure that any uncollected reservations return to our collection
Safe Pod
The Safe Pod is a secure environment for researchers to access highly sensitive information. We manage all visiting researchers who wish to use the Safe pod. This involves providing inductions and supporting researchers during their visit.
Accessibility Support
We implement the front-line support recommendations from DASS for anyone who requires accessibility support. We undertake inductions and tailor the content to each individual and highlight the facilities and services we can provide that can assist them during their studies. We ensure that we provide administrative support for extended loans and collecting items from the shelves.
Library Experience and Spaces Manager
Manages the Library Experience team ensuring the delivery of high quality, flexible and innovative front-line services to all Library customers.
Assistant Library Experience Manager (Training)
Supports the Library Experience Manager in ensuring the delivery of high quality, flexible and innovative front-line services with particular focus on the development and delivery of training for the Library Experience team.
Library Spaces Co-ordinator
Coordinates space development and health and safety activities, while supporting colleagues in carrying out tasks across the Library portfolio.
Library Experience Coordinator
Coordination of the delivery of a high-quality frontline service across all sites and channels.
Library Experience Advisors
Delivery of a high-quality frontline service across all sites and channels
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