Digital Support for Library Staff
Get support for all your IT equipment and for AV in meeting rooms in the Library. Please use one of the guides so your ticket is directed to the Digital Support Team instead of IT Services frontline.
Log a ticket in the IT Support Portal (Connect)
Use one of these three guides:
- Guided help - choose from options for help, this is a non-AI guide.
- Connect Guide - Traditional version - all your options on one page to find out which form to use.
- AI chat agent - Use the AI agent to ask questions to lead you to the right form.
Help yourself
See our IT Self Help page for useful information about laptops, S drive, Eduroam etc.
More information
New laptops
Staff laptops are purchased by the Library from our budget so use the Library Equipment form instead and choose Specialist Library Equipment rather than trying to use the laptop purchase form on Connect.
Hybrid meetings
- Request help: Put a ticket in the Support Portal under Service Request using the form Library audio visual and meeting room equipment in advance of your meeting. This will ensure you can use the equipment you want, book in support, or just discuss your options.
- Test out the kit in advance of the meeting: It may be trial and error to get the right kit for your meeting so it can be worth booking a time to set up and test.
- More info: Hybrid meetings: tips and troubleshooting
To support hybrid working, staff may request the purchasing of small items of equipment e.g. keyboards, mice, headsets and similar. Raise ticket in Connect. To request non-IT Equipment, e.g. footrests, an email from your line manager should go to uml.finance@manchester.ac.uk.
Software
- If you require software which is not available on the staff desktop or Company Portal you can request additional software on Connect.
- If the software you request is of a specialist nature, a business case may be required to enable the purchase. If the University has an alternative software package then you will be encouraged to use it in the first instance.