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Library Intranet

IT self-help

Guides and information for finding help with minor IT issues can be found in the Knowledgebase in Connect.
For useful info and tips see also the nuggets folder on the all staff Team. 

Tips and solutions 

  • My laptop has frozen or is running slow 
    Switch if off and on again. This sounds basic but it can close problems and clears the memory to refresh your machine.
  • Global Protect is not popping up / want access to it
    You can open this manually from the program list, either search for Global Protect or you can find it under P for Palo Alto Networks. You can also reach it from the circumflex ˄ on the right of your taskbar (shows hidden icons)
  • Cannot access the S drive
    Ensure you have set up Global Protect properly. Sometimes it looked like it worked but it did not. Sometimes Global Protect needs refreshing as it lost access to the network. Right click on Global Protect and then select three lines at the top – choose refresh connection. (see above for how to reach Global Protect). 
  • Global Protect is not sending me a push notification (no network on phone)
    Create a one-off passcode on your app. This passcode can then be used as part of the login process but entering it after your password separated by a comma (e.g. password,123456).
  • My Office desktop applications are not working
    Check online at Office.com first as this will show you if it is the desktop apps or your account
  • You really cannot fix the problem
    If you cannot sort it then we can help. Please put a ticket into Connect using the guide.

Admin rights on laptops 

For Windows 11 personal laptops (not shared) you can use local admin rights which is your email address and password. Or you can use ds\username and password. 

Company Portal

Download software from here. On laptops it's the Company Portal and on PCs it's the Software Center. Software on here is already licensed and tested. Please search and test items here before requesting something for us to buy.  

Eduroam

This is an international Wi-Fi service that is available to all staff and students at the University. Make sure you use yourusename@manchester.ac.uk as your login. Find out more on the IT Services Eduroam page.

Network connection 

To connect to the Ethernet via a dock or using a cable you need to run the network installer. This is for the transformed network at Main Library and Crawford House. If you don’t run this you can’t use Wi-Fi on the dock either. This should have be installed when the laptop was set up but it can sometimes stop working. 

See the guide to setting the network.  
And remember to sign-in with username and password (ignore that it says email on screen).

OneDrive

You can set up the OneDrive so it appears on File Explorer (like the P drive) by opening OneDrive on your machine. Find it by typing 'OneDrive' on the bottom left, and open the OneDrive app. You might need to log in first using your email and password. And you can also access it online at Office.com so you can access it easily anywhere on any device.

S drive and other shared drives

  • In File Explorer: right-click ‘This PC’ in File Explorer and in the menu select ‘Map network drive’
  • Map S drive with address \\ss7a.ds.man.ac.uk\vol7 \JRUL
  • Type it into the folder section and tick the box ‘Reconnect at sign-in
  • Sign-in with username and password (ignore that it says email on screen).

Sign up for email alerts 

To enable you to keep up to date with IT issues, you can sign up to receive emails alerting you to service outages and issues.

For the general IT Service availability see Help and Support.