Use the form Something Not working?

Then pick Library > Library Hardware Support > Specialist Library Equipment
Ensure you choose the Specialist Library Equipment option as this is the bit that directs your ticket to us and doesn't get lost in Frontline.

This form is for broken hardware, laptop running slow, software issues, anything that is causing problems with your personal device.

Use Something Not working? > Library > Library Hardware Support. And then drop-down list to the relevant item - book sorter, Sentry gates, day pass kiosk, ILL....

Use Something Not Working? > Communications & Collaboration

Meeting room equipment or broken digital screen

Digital Services - Alma etc.

Xerox Printer

Use Something Not Working? > Communications & Collaboration

For Digital Services e.g. such as Alma, Leganto, Figshare, eScholar etc.

Use Something Not Working? > Library > Library Software Support - then choose the service you want.

Use Something Not Working? > Hardware > Xerox Managed Printers

AV kit - Book-in some assistance

Digital Services requests and new accounts for Alma, EMu, LUNA, Preservica etc.

Laptop for new starter

Return IT Kit

Shared area or email access

Small IT kit order e.g. mouse, keyboard

Software order

Web content for Library website or intranet

Book your IT Support in advance of a meeting or to test out the AV kit. Use Library Audio Visual & Meeting Rooms.

Alma, EMu, LUNA, Preservica etc.

• For Alma access
• For EMu access

Use the Library equipment form, then drop-down and pick Specialist Library equipment. Please add the new starter name and start date.

Please note: we need approximately four weeks notice to order the laptop

For Library kit please drop it off in Red 2.2

Please do not use Return IT Equipment or Reconnect IT Equipment forms as they are for University owned kit.

Owners of shared areas and mailboxes can add users themselves using the University of Manchester Access Management Interface (UMAMI) portal. Owners can see the current membership, as well as add and remove managers and members in the portal. See more instructions in Connect.

Staff wanting access need to ask the owner or other users of that group rather than a ticket into Connect.

Use the Library equipment form, then drop-down and pick Specialist Library equipment. This is for items such as mice, webcams, laptop stands, headphones etc.

Check the Company Portal (laptops) or Software Centre (PCs) to see if there is already any software you can use.

You can order other software using the Library equipment form, then drop-down and pick Specialist Library equipment.

Web content request. Use this for changes or additions to the Library intranet and website.