Connect: Getting IT Support

Which form to use

You can find some of the most useful forms in the Library tab at the top of Connect.
And you can favourite a form by selecting the heart on the top right of a form and these then appear in My requests for future use.

Incidents or something not working as it should:

• Laptop or PC issues
  Use Something Not working? > Library > Library Hardware Support > Specialist Library Equipment
  Then add laptop or PC details in the boxes. This will come direct to the Library queue.
  (Note: You can also use the hardware form for this instead but ensure you tick you are library staff).
• Incidents with Library machines e.g. Book sorter, Sentry gates etc
  Use Something Not Working? > Library > Library Hardware Support
  And then drop-down list to the relevant item.
• Issues with meeting room equipment, digital signs, or totems
  Use Something Not Working? > Library
  Then drop-down list to pick Library Audio Visual (Digital Signage) or (Meeting & Teaching Rooms).
• Email, shared areas, OneDrive issues
  Use Something Not Working? > Communications & Collaboration
• Printing incident using the Xerox MFD.
  Use Something Not Working? > Hardware > Xerox Managed Printers
• Faults or issues with digital services such as Alma, Leganto, Figshare, eScholar etc.
  Use Something Not Working? > Library > Library Software Support
  Then choose the application.
• For Connect / ServiceNow issues
  Use Connect
  You can submit a request for a change to be made to Connect platform (not personal preferences).

Requests:

• Ordering hardware or software: Order a laptop, desktop, specialist software and other IT kit e.g. mice.
  Use Library equipment then drop-down Specialist Library equipment.
• Book AV assistance or report a change required for digital signs
  Use Library Audio Visual & Meeting Rooms
• Alma access form
• EMu access form
• Library digital archives & repositories request form - these digital repositories and archival systems include LUNA, EMu and Preservica.
• Web content request – for changes to the Library intranet and website.

Under the Communication & Collaboration section you will find request forms for:

• Email requests
• Dropbox Business
• ListServ
• Microsoft Teams - request a new team or get help with an existing team.
• Mobile phone request
• Shared Mailbox request
• Shared Area request - S drive etc.

Note: Please do not use Return IT Equipment or Reconnect IT Equipment and use another method to contact the Library Digital Team.