Connect: Getting IT Support

Which form to use

You can find some of the most useful forms in the Library tab at the top of Connect.
And you can favourite a form by selecting the heart on the top right of a form and these then appear in My requests for future use.

See also the guided help (no AI) or the AI Chat agent.  

Incidents or something not working as it should:

• Laptop or PC issues
  Use Something Not working? > Library > Library Hardware Support > Specialist Library Equipment
  Then add laptop or PC details in the boxes. This will come direct to the Library queue.
• Library machines e.g. Book sorter, Sentry gates etc
  Use Something Not Working? > Library > Library Hardware Support
  And then drop-down list to the relevant item.
• AV issues: meeting room equipment, digital signs, or totems
  Use Something Not Working? > Library
  Then drop-down list to pick Library Audio Visual (Digital Signage) or (Meeting & Teaching Rooms).
• Email, shared areas, OneDrive issues
  Use Something Not Working? > Communications & Collaboration
• Printing incident using the Xerox MFD
  Use Something Not Working? > Hardware > Xerox Managed Printers
• Digital services such as Alma, Leganto, Figshare, eScholar etc.
  Use Something Not Working? > Library > Library Software Support
  Then choose the application.
• Connect / ServiceNow issues
  Use Connect
  You can submit a request for a change to be made to Connect platform (not personal preferences).

Requests:

• Ordering hardware or software
  Order a laptop, desktop, specialist software and other IT kit e.g. mice.
  Use Library equipment then drop-down Specialist Library equipment.
• Book AV assistance or report a change required for digital signs
  Use Library Audio Visual & Meeting Rooms
• Alma
  Alma access form
• EMu
  EMu access form
• Digital repositories e.g. LUNA
  Library digital archives & repositories request form - these digital repositories and archival systems include LUNA, EMu and Preservica.
• Web or intranet content
  Web content request – for changes to the Library intranet and website.

Under the Communication & Collaboration section you will find request forms for:

• Email requests
• Dropbox Business
• ListServ
• Microsoft Teams - request a new team or get help with an existing team.
• Mobile phone request
• Shared Mailbox and shared Area requests are now done by the owners in the UMAMI portal. See more on the self-help page.

Note: Please do not use Return IT Equipment or Reconnect IT Equipment and use another method to contact the Library Digital Team.

If you can't find the correct form: 

• Log a ticket online via Connect
• Or phone x65544