Services
About the team
Provide high standards of services to staff and visitors, including an exceptional visitor experience and exemplary care for the fabric of the Rylands . Maintain excellent customer service and support for researchers using Special Collections materials on all sites and ensuring the smooth operation of activities within the John Rylands Research Institute and Library.
Reader Services enable researchers to work on our world leading special collections in our modern reading rooms. We engage with visitors to the John Rylands Research Institute and Library. Reader Services maintains, keeps secure and cleans the University’s only Grade 1 listed building. We run the Rylands shop and also manage non-academic events and filming at the Rylands.
Services Manager
Responsible for managing, developing and motivating three operational teams and associated services. A focus on excellent customer service, high standards of building care and an exceptional visitor experience.
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Gemma Henderson
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Reader Services
The team runs our Special Collections Reading Rooms and enquiry service, supporting research in person and remotely.
Reader Services Co-ordinator
Co-ordinating and delivering our Special Collections Reader Service across two Library sites and remotely as well as managing a team of Reader Services Assistants.
Reader Services Assistants
Providing access to the collections for readers in our two Special Collections Reading Rooms and remotely. Staffing our research enquiry service.
Building and Visitor Services Co-ordinator
Coordinating and delivering the work of the Building Care & Operations and Visitor Services teams at the Rylands.
Building Care and Operations
Responsible for the cleaning, maintenance and security of the Rylands to standards appropriate for a grade 1 listed building.
Building Care and Operations Supervisor
Building Care and Operations Assistant
Visitor Services
Providing a friendly welcome, orientation and information to our visitors and staffing and administering the Rylands shop.
