The best way to get IT Support
27 Sep 2019
The quickest way to get help is to call 65544 or put in a ticket into the IT Support Portal
It's important you use only use these two options to get IT Support.
Phone the Support Portal x65544
- They will put a ticket in for you and might even be able to sort your problem straight away
Put an online ticket into the Support Portal
Enter as much detail as you can and you can even add screen shots of error messages
Self-help
- Try the staff intranet IT self-help page or the Knowledgebase to see if you can sort it yourself
- Or read the Library IT Support blog for instructions and updates
If it's urgent
- Please phone the Support Portal if it’s urgent so they can let us know via our quick response phone.
- If the problem is complicated or very Library specific, (e.g. about Sentry) then please complete a form and follow this up with a phone call to the Support Portal giving them a ticket number. If you don’t know which form to use or what wording to put in your ticket then please contact one of the team to discuss but we still need a ticket.
Why tickets are important
Tickets are written records of your request, which can be used:
- To ensure the right person is dealing with your issue or request
- So we don’t forget about you
- So we can set up a conversation with you about the problem
- To keep a historical record for future reference
- Track trends and work out the best course of action
- So anyone in the team can deal with the issue