All issues related to the cleanliness of a space are the responsibility of the House Services team. Each building has a different team and the quickest and most efficient way to have cleaning resolved is to contact them directly. 

If a cleaning issue requires escalation please contact the Library Experience team. Their email is libraryspaces@manchester-uk.libanswers.com.

Lost/stolen cards 

If you lose your card or it is damaged so it no longer works, you will need to get a new card printed by visiting People Services. Their desk can be found at:  

People Services  
2nd Floor, Simon Building 
Brunswick Street (building 59 on the campus map) 

If you lose your card, you must have your card disabled by contacting Access Control at: accesscontrol@manchester.ac.uk.

Requesting access (new starters or replacement cards) 

This information is for new members of staff and members of staff who have recently replaced their ID card. If you have received a new staff/student card, access should automatically transfer from old to new on printing of your new card. Please check this first. 

To have access permissions added to a brand-new card you need to email the University’s access control team. Their email address is accesscontrol@manchester.ac.uk 

Please include: 

• Your full name 

• ID number (including the faint number at the end) 

• The room or area you need access to 

Reporting access faults 

If you encounter an issue with your access to a building, you will need to contact the relevant team. A full list of contact details is available. If you are not sure who to contact, please get in touch with the Library Experience team. Their email is libraryspaces@manchester-uk.libanswers.com. 

Requesting access to the Map room and the Archive 

Access to the Map room and Archive at Main library needs to be added to your card  by Access Control. Before contacting Access Control please check with the Collections Team for permission. 

Their email address is uml.collectioncare@manchester.ac.uk

Any issues with a zip tap in a public space (e.g. the Library living room) should be reported using the Library spaces form.

Any issues with a zip tap in a staff space should be reported to the Library Finance Team.