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Transfers to Office 365

28 May 2020

An update on the accelerated approach

IT Services is working with their strategic delivery partner, HCL Technologies, to transfer all staff and postgraduate research students to Microsoft Office 365. Their revised approach, approved by the University’s Senior Leadership Team (SLT), aims to first transfer everyone to Exchange Online – providing colleagues with cloud based email, calendar and storage (OneDrive) – as a prerequisite to the later roll out of Teams, which will enable improved remote working, collaboration and communication.

At the time of writing more than 12,000 mailboxes have been transferred to Office 365 – this is just over half of all mailboxes in scope. While the majority of those transfers have been successful, some colleagues have unfortunately experienced technical difficulties with issues like setting up their Outlook profile and accessing shared mailboxes.

The team are planning to move the majority of individual and shared mailboxes in the next few weeks, but some of these have known complexities which are undergoing further analysis, therefore their transfer may take a little longer.

How will I know when I’m being transferred?

You will receive an email from the End User Computing (EUC) team a few days before you are scheduled to transfer. You will then get a reminder email on the day of your transfer. Where more information about your computer or setup is needed, the EUC team will contact you. Where possible, transfers are batched by functional area, but this is dependent on complexities around dependencies. 

Please note that your colleagues may not be transferred at the same time as you – they will receive their own transfer email.

Where can I find out more?

You can read more about Office 365 on the Modernising IT website.

The guides and resources page details instructions on what you will need to do after your transfer to get setup and working – such as how to re-add your University email account onto your phone. You’ll be reminded of this in the emails you’ll receive from the EUC team, but you might want to get ahead and read it now, or bookmark it for later.  

There’s also a list of frequently asked questions, which are reviewed and updated regularly.

If you need IT help and support please contact the IT Support Centre: