Skip to navigation | Skip to main content | Skip to footer
Menu
Search the Staffnet siteSearch StaffNet
Search type

Office 365 guides and resources

The information below is only relevant to staff and postgraduate research students who have been transferred to Office 365. If you have not yet been transferred to Office 365, these instructions will not work for you.

Please note: Many of these links go directly to pages on the Microsoft website. The University of Manchester is not responsible for the content of external websites.

 

Email 

You will be able to access your email on the web straight after your upgrade, however you may need to reconfigure some of your devices if you use your phone's email app, or use email software on your own computer.

Outlook on the web

Colleagues who have been transferred to Office 365 should now log in to their webmail via outlook.com/manchester.ac.uk instead of the previous outlook.manchester.ac.uk address. 

Outlook for Microsoft Windows

Recreating your Outlook profile

After being transferred to Office 365, you may need to recreate your Outlook profile before you can continue to use your University email account with your Outlook desktop app. This essentially means 're-adding' your email account to Outlook. The live session recording below covers how to recreate your Outlook profile on Windows and Mac:

For further instructions, login to the Support Portal and then click the following Knowledge Base article:

Unmanaged computers

If you're using an unmanaged computer for work, you may need to install Outlook, part of the Office 365 suite, directly from the Microsoft website and then re-configure some settings.

Please note that older versions of Outlook (e.g. 2010 and 2013) are not compatible with an Office 365 email account, and won't allow you to access your University email after you've been transferred to Office 365. You'll therefore need to install the newest version of Outlook after being transferred, which can be done by downloading it from office.com.

For instructions, login to the Support Portal and then click the following Knowledge Base article:

Outlook for Apple Mac

Recreating your Outlook profile

After being transferred to Office 365, you may need to recreate your Outlook profile before you can continue to use your University email account with your Outlook desktop app. This essentially means 're-adding' your email account to Outlook. The live session recording below covers how to recreate your Outlook profile on Mac and Windows (Mac instructions from 6:47):

For further instructions, login to the Support Portal and then click the following Knowledge Base article:

Unmanaged computers

If you're using an unmanaged computer for work, you may need to install Outlook, part of the Office 365 suite, directly from the Microsoft website and then re-configure some settings.

For instructions, login to the Support Portal and then click the following Knowledge Base article:

Mac Mail

If you'd like to access your Office 365 email account using Mac Mail, you'll likely need to reconfigure Mac Mail after being transferred to Office 365.

Note that your version of MacOS must be at least version 10.14 (Mojave) or higher.

For instructions, login to the Support Portal and then click the following Knowledge Base article:

Email on your mobile device

First login to the Support Portal and then click one of the following three Knowledge Base articles:

Prefer a video tutorial?

You may also want to use the Microsoft Outlook Mobile app, which is now available for all colleagues using Office 365. Detailed instructions will follow but in the meantime, you can download the app from:

You can also easily access email on your mobile device through Outlook on the web:

Linux and IMAP users

Colleagues who use IMAP to access their University email account are recommended to use either the Thunderbird or Evolution email client after being transferred to Microsoft 365 (formerly Office 365). Please note that you must have IMAP access enabled on your IT account before following the configuration instructions linked below. To request IMAP access, contact the Support Centre or submit an Email issue/request form via the Support Portal.

Thunderbird

Until recently, the Thunderbird email client has not supported the authentication methods the University uses for Microsoft 365 email. However, version 78 has recently been released, we’ve tested it with our email service and we’re now happy to recommend it as a method for our colleagues to access their email.

For instructions on how to set up Thunderbird to access your Microsoft 365 email account, login to the Support Portal and then click the following Knowledge Base article:

 

Evolution

For colleagues who use Linux, the recommended method of accessing University email after your account has been transferred to Office 365 is to use Evolution.

Evolution is available in all major Linux distributions and is best installed by using the distribution's software or package manager.

For setup instructions, login to the Support Portal and then click the following Knowledge Base article:

 

Other Office 365 software

In addition to email and calendar, Office 365 comes with other software such as OneDrive and Microsoft Teams.

Installing Office 365 applications on a personal computer or device

If you're using an unmanaged computer, once your account has been transferred, you can download Office 365 software (such as Word, Excel, OneNote etc.) from the Microsoft website. You can install the software on up to five personal devices.

While you'll be able to access all Office 365 online apps through your web browser via www.office.com, not all apps are available to download and install at this time

For instructions, login to the Support Portal and then click the following Knowledge Base article:

OneDrive for Business

OneDrive for Business enables you to interact easily with Office 365 files (eg Word, Excel, PowerPoint) and collaborate on them with others, including non-University staff. You can securely share information and control levels of security via links for editing or viewing files. It should be used for your working drafts and to collaborate on documents before they are finalised and stored elsewhere, such as a SharePoint site, where they should be managed in accordance with the Records Retention Schedule

It should not be used as a place to store your own personal/private documents, photographs etc that are not work related.

Microsoft Teams

Microsoft Teams allows you to chat, hold online meetings, share files and easily collaborate with colleagues.

Please note that if you don't already have access to Teams, then it may be a few weeks before you gain access. You will receive an email from IT Services' End User Computing team to let you know when this is available.

On University managed computers, it's available for download through the Software Centre.

When using Teams, please be aware that you cannot add people who have not yet been given access. Access will only be given as the project rolls out further; requests for Teams access won’t be granted until then.

At the moment, it is not permitted to create new teams. We will update this information when we have more information, however there is no date planned yet.

Other Office apps - OneNote, Project, Skype, Sway and Visio

Onenote:

Microsoft Project:

The Microsoft Project app is not in scope of the programme, you will need to continue using Project 2016.

Skype for Business:

When using Skype for Business after you have transferred to Office 365, you may see an error message reading “Exchange needs your credentials. Until then, you might see outdated info in Skype for Business”.

This message appears because people in your contacts list are not yet transferred. You can safely ignore this error message; Skype will continue to work correctly.

Sway

Sway is coming soon and will be available by request only.

Visio

Visio is not currently available as part of our standard Office 365 subscription, however Visio 2016 can still be used:

Using and downloading Office 365 apps:

If you're using an unmanaged computer, once your account has been transferred, you can download Office 365 software (such as Word, Excel, OneNote etc.) from the Microsoft website. You can install the software on up to five personal devices.

While you'll be able to access all Office 365 online apps through your web browser via www.office.com, not all apps are available to download and install at this time

For instructions, login to the Support Portal and then click the following Knowledge Base article:

 

If you have suggestions for any more topics which would be useful, email the End User Computing team.

For enquiries which aren't covered by the above links, contact the IT Support Centre: