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Staff IT Survey results

29 Apr 2014

Telling us what you think about IT Services

In January we launched our all staff IT survey asking our colleagues ‘What’s IT worth?’. We’d like to thank everyone who took part in the survey and let you know that your views are feeding directly into changes being made within IT.

The survey has been a useful tool in identifying where the strengths of IT Services lie – in our friendly and knowledgeable staff, as well as identifying areas for improvement – a need for greater agility.

Some of the feedback you gave told us that:
  • 59% of the 1120 respondents were satisfied with IT Services and facilities overall
  • 74% of respondents felt IT staff were friendly
  • 76% said wireless connectivity was important but satisfaction levels were at 44% - this is being addressed by the wireless roll out project
Improvement plans are being drawn up by the new IT Leadership Team to address areas highlighted by the survey, which include timeliness and research focus. Further changes will be made as a result of the IT Transformation Programme which will play a significant part in the improvement process, under the leadership of new Director Gerry Pennell.  
We are making improvements, moving our processes forward and reporting back results which affect specific areas such as business services and research support highlighted in feedback we received in the survey.
Once again thank you for taking the time to complete the survey and further details of changes made will be available later in the year. 
IT Services