Microsoft services experiencing global outage - update 2

13 Nov 2026

Updates on the worldwide Microsoft 365 outage

Update 2 (12.15pm, Friday 13 November 2026)

Microsoft have announced that they are seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving. We are starting to see improvements in the delivery of some emails across the University and other services are starting to recover.

IT Services are continuing to monitor, although please note that there may be delays to delivery of some emails.

Additionally, if you are reliant on any critical systems for your service delivery that have a dependency on Microsoft services, you should check if they are still operational. If there are any issues, ensure business continuity arrangements are in place and escalate any outstanding issues through your management.

Update 1 (10.25am, Friday 13 November 2026)

Microsoft are continuing to work on the global service disruption affecting Outlook, SharePoint, OneDrive, Copilot and other Microsoft 365 services.

Microsoft have stated that recovery actions are ongoing and have progressed in phases, reporting shows that there has been incremental improvements, however service health remains variable and capacity has not yet fully returned.

We will share further updates here when available.

Original message (6.45am, Friday 13 November 2026)

Microsoft is currently experiencing a major global service disruption affecting Outlook, SharePoint and OneDrive. Teams is working but we are monitoring its availability.

The disruption may prevent colleagues from sending or receiving emails, accessing shared files or using calendar features.

What should I do?

While services are affected, please follow this advice:

• Urgent communications: Use alternative methods to contact colleagues if you need to communicate urgently. Agree an alternative channel with your team where necessary.
• Working with files: If you need to continue working on documents, save them locally to your computer rather than relying on OneDrive or SharePoint. Avoid repeatedly attempting to sync files while services are disrupted.
• Urgent external communications: If you need to contact external colleagues or partners about an immediate deadline, use the telephone where possible.

Stay alert to suspicious messages

Be cautious of unexpected emails or messages claiming to offer Microsoft password resets or fixes to restore services. Do not click suspicious links or share your login details. Only follow guidance from official University IT channels.

Further updates

Our IT teams are monitoring the situation and Microsoft's service updates. We will share further information on StaffNet as soon as it becomes available, including when services have been restored.

Thank you for your patience while this issue is resolved.