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Support for students over the Christmas closure

17 Dec 2021

Information and help for students on and off-campus

Student support

The end of the year is fast approaching and Christmas is just around the corner.

Whether students are staying in Manchester or travelling home, we’re making sure that support remains in place for them throughout the Christmas closure period.

If students need help or advice before Thursday, 23 December, we’re advising them to contact their School support team for details of any local arrangements.

Christmas support web page

If students require support during the Christmas closure period (23 December – 3 January inclusive) they can find details of the available services on our new Christmas support web page:

This covers mental health and wellbeing services, safety and disability support, assistance for students in University halls of residence, IT support, sport and fitness, University Library services, the Students’ Union, and things to do over the break (including volunteering).

If students cannot find the help they need, they can email closuresupport@manchester.ac.uk – this will be checked daily over the Christmas closure and urgent queries answered. The inbox will not be monitored until the 23 December.

From this week, we’ll be communicating this Christmas support information to all students via our regular email newsletters, student news, and within My Manchester. We'll then continue to signpost the page throughout the closure period.

We hope this will also help you to signpost support to students – please feel free to direct your students to the Christmas support webpage.

Link to Christmas support in your out-of-office message

We’d encourage you to also add a link to the Christmas support webpage in your out-of-office email replies over the Christmas break - we have some suggested text for this below. Thank you for all of the support that you continue to provide for our students.

Suggested text for out of office replies:

“Thank you for your email and hope you are enjoying a welcome Christmas break.  The University is now closed until Tuesday, 4  January 2022. Your query will be dealt with once colleagues return after this date.

We have a range of support services available over the Christmas break and you can read more about these on our Christmas support webpage. This includes details of 24/7 support for mental health and wellbeing. 

If your query requires more immediate attention; please resend it to closuresupport@manchester.ac.uk. This inbox will be monitored every day during the University closure period and urgent queries responded to.

Once again we hope you have a restful Christmas break and look forward to welcoming you back in the new year.”