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Mediation at the University

24 Jun 2019

Why taking an informal route to solving problems at work, where possible, can reap multiple benefits

Mediation at the University

Bullying, harassment and discrimination – in any form – will not be tolerated at the University. We are continuously striving to ensure staff feel supported in their working environment, and should an issue arise, they are aware of the resources available to them. 

One of the ways in which we encourage communication and long term, sustainable working relationships is through mediation. This facilitates conversations between staff members they may have been struggling to have without support. Mediation involves exploring everyone’s issues and concerns, and using tried and trusted tactics to find solutions that will help develop improved workplace relationships. 

How does the mediation process work at the University?

  • To access our services, colleagues should first email mediation@manchester.ac.uk 
  • We operate a co-mediation model – your case will be assigned two mediators. They will both arrange a suitable time to call you to discuss the issue. It will then be decided whether mediation is the best solution for your issue
  • Once the parties involved have both agreed to take part in mediation, a date is arranged for them to speak to the mediators individually 
  • A joint meeting is arranged where the parties concerned come together with both mediators

What happens during a mediation session?

During a session, mediators won’t tell colleagues how to resolve a conflict. They will give those involved the opportunity to express their concerns and, in time, find a solution themselves. All mediators are bound by strict confidentiality and anything discussed during mediation – prior to the meeting, in emails and calls, and during the session, or afterwards – will not be used in any other form.

Mediation isn’t compulsory, and there are some types of work related problems that aren’t suitable for mediation – our mediators are trained to identify this. Colleagues will always have the option to raise workplace concerns through other methods such as the Dignity at Work Procedure.  

Don't be a bystander, call it out and report it

If you or someone you know has experienced any form of harassment, discrimination or bullying you can report it anonymously or report it and get support from one of the University’s Harassment Support Advisors.  

For more information, visit: