Skip to navigation | Skip to main content | Skip to footer
Search the University of Manchester siteSearch Menu StaffNet

Travel disruption due to airspace closure

16 Apr 2010

What to do before making a travel insurance claim

A number of University staff and students will have had their travel plans disrupted as a result of the closure of airspace across the UK and parts of Europe.

The University’s primary concern is to ensure that staff, students, and anyone else travelling on University business, remain safe and reasonably comfortable. This may mean that anyone currently abroad will need to incur additional expenditure on accommodation and/or on alternative means of travel. Budget holders should expect to meet any reasonable costs incurred in this way.

The University’s Travel Insurance policies include cover for curtailment and cancellation costs. It may not be possible to recover all additional expenditure incurred from the insurers. However, in order that claims can be considered, travellers should ensure that:

  • they obtain documentary evidence of any cancellation that affects them
  • they take steps to recover whatever costs they are entitled to from airlines, etc
  • they obtain receipts for any additional expenditure incurred

A travel claim form is available at:

The wording of the University’s Travel insurance policies in respect of Disruption is available at:

Insurance Office