New online resources from Office of Student Support and Services
08 Jun 2009
Sources of help and advice for staff in student-facing roles
The Office of Student Support and Services has recently launched two online resources which will be of interest to any member of staff with a student-facing role.
Handling Enquiries from Concerned Third Parties
Many staff will from time-to-time receive calls from students’ parents, relatives or other third-parties. You might feel uncertain about how best to respond, worried about the data protection act whilst at the same time realising that the caller is anxious.
Our new website, Handling Enquiries from Concerned Third Parties, is a source of help and advice to give you the confidence to deal professionally and positively with all calls - no matter how tricky.
It is supported by a system of 'locally-based' contacts across the University to whom you can turn for advice and guidance if you have a particularly worrying enquiry.
Visit the website to find out more:
Information for Student Parents
This recently updated and expanded resource offers detailed information and helpful links to provide support and guidance in the following areas:
- Child Care
- University Policies and Procedures
- Support Groups and Services
- Useful links
For further information: