Purple Place service update

03 Nov 2026

Last updated: 1.11pm on Tuesday, 10 November

Update 2 (Tuesday, 10 November, 1:11pm)

Purple Place is now back online, you can now access most discounts, as well as your recognition and wellbeing benefits. Other benefits, as well as the app, will return gradually as work continues to fully restore the service.

We’re sorry for any inconvenience and thank you for your patience while work continues to get the service fully up and running. We’ll share a further update when more benefits become available.

Update 1 (Thursday, 5 November, 11:30pm)

Purple Place remains unavailable while Reward Gateway continues to investigate the issue.

Unfortunately, we don’t yet have a confirmed timeframe for when the service will be restored.

We’re sorry for the continued inconvenience and appreciate your patience. We’ll share a further update as soon as we have more information.

Original Message (Tuesday, 3 November, 3:35pm)

Purple Place is temporarily unavailable while our provider, Reward Gateway carries out checks to get the site back up and running.

This means you won’t currently be able to access discounts and rewards through the Purple Place app or website.

We’re sorry for the inconvenience and thank you for your patience.