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IT Services Strategic Plan to 2024

19 May 2021

New comprehensive plan sets out priorities for the Directorate of IT Services over the next three years

Front cover of IT Services Strategic Plan

The new IT Services Strategic Plan describes what the Directorate of IT Services aims to achieve by 2024, by which time there will be a new operating model, clearly defined services and an excellent experience for all who interact with them. The Strategic Plan is aligned to the University’s ‘Our future’ strategy and addresses the needs of staff and students by focusing on a series of changes across people, processes and technology.

The plan is aimed at providing staff and students with consistent, reliable, cost-effective IT solutions and services. To make this happen, eight strategic goals have been developed with a focus on collaboration, simplification and transparency. The future is not always clear, so IT Services needs to be able to adapt quickly and responsively to the needs of those it serves and as such, a new approach to the IT operating model and how services are delivered will help to achieve this.

An important element of the plan is to develop a values-based culture within IT Services and some changes will be made to improve the employee experience through a range of activities focused on:

  • Reward and recognition
  • Effective leadership and management
  • Positive engagement
  • Prioritised wellbeing.

Angus Hearmon, Director of IT Services said: “Our IT Strategic Plan is aimed at making improvements in IT so we can meet the expectations of staff and students and make the Directorate of IT Services one to be proud of. These improvements will add value and be of benefit to all who use our services and ultimately provide the foundations for the development of a digital strategy – a strategy with a vision fit for The University of Manchester’s digital future. Commencing with a ‘back to basics’ approach, working collaboratively across IT and beyond, we will see a positive difference over the next three years as we progress our strategic goals.”