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Updated staff FAQs: season ticket loans, KiddiVouchers, Sugden Centre deductions

27 Mar 2020

Staff FAQs will be updated regularly

This advice is correct at the time of publication of this news article.

If you have health concerns then you should refer to the NHS website as recommended by Public Health England, however to make other queries regarding the current situation you can email

We will be updating the staff frequently asked questions on a regular basis.

The latest questions are:

The rules for the Annual Season Ticket Loan Scheme state that I can only apply once a year. As I cancelled my ticket due to the current situation, will I be able to register again when things get back to normal?

Yes, due to the exceptional circumstances, you will be able to re-join the Annual Season Ticket Loan Scheme. Please make sure that you apply as soon as possible to returning to the University.  It’s likely that there will be a large number of requests to process at this point so your patience will be appreciated as applications will be treated on a first come first served basis. Please email for further information.

Due to coronavirus my child’s nursery is closed/childminder is not working. How do I cancel or reduce my KiddiVoucher deductions from my pay? 

If you don’t have childcare needs at the moment, you can pause your salary sacrifice for the time being and do not have to contribute a minimum payment. 

The cut off date for the April payroll is Friday, 3 April, so you can log into your online account and reduce your order down to £0 for now.   If you have any trouble, please contact the KiddiVouchers customer services team on 0800 612 9015 or email Please do not contact HR Services on this matter.

It’s also worth you checking that you don’t have any automatic payment instructions in place, which will automatically send vouchers to your childcare provider if you have a balance in your account.

If you choose to pause your voucher order, you will be able to re-join the scheme as long as it is within a 12 month period. For example, if you cancel April vouchers and wish to re-join the scheme in the future, you will need to do so by March 2021.  Any surplus balance in your account will remain there for future childcare needs (up until your youngest child turns 15).

You can find further information here.

The Sugden Centre is closed so how do I pause deductions from my pay until it reopens? 

HR Services will be automatically deferring all Sugden Centre deductions until Thursday, 30 April 2020. This will be reviewed mid-May to see if this needs to be extended.

More information