An overview of Finance operational and support services
22 Nov 2018
A transactional services update from the Directorate of Finance
The Finance Helpdesk provides:
Support Services
- First level support for any Finance query*
- Advice and Support for Finance systems
- Finance Intranet queries
- Finance Training materials
*Users are encouraged to contact areas of expertise directly if possible.
Operational Services
- Access to Finance systems including periodic reviews
- Monitoring & reporting on system controls
- Maintenance of daily interfaces to Finance systems
- Month end close
We are open between 9 - 5pm each weekday. If you wish to speak to someone face to face please visit us in Room G.017 John Owens Building.
The Finance Helpdesk and other (Central) Transactional areas have updated their email enquiry response times. Please see below:
| Team | Email address | Email enquiry response times | Telephone number |
|---|---|---|---|
| Finance Helpdesk | finance.helpdesk@manchester.ac.uk | 2 working days | 0161 306 2535 |
| Accounts Payable | ap-helpdesk@manchester.ac.uk | 24 hours | 0161 306 6140 |
| Cashiers | cashiers@manchester.ac.uk | 3 - 5 working days | 0161 275 6838 |
| Credit Control | credit.control@manchester.ac.uk | 3 - 5 working days | 0161 275 8130 |
| Sales Invoicing (non-research) | salesinvoicing@manchester.ac.uk | 2 working days | 0161 275 0633 |
| Banking & Treasury (BAT) | bat@manchester.ac.uk | 24 hours | 0161 306 3008 |
| Master Data (Customer/Supplier set up) | customer-suppliersetup@manchester.ac.uk | 3 working days | Customers 0161 275 7160 Suppliers 0161 306 5784 |
| RBS One Card | RBSOneCard@manchester.ac.uk | 24 hours | 0161 275 7327 |
In most cases responses are sent sooner than the standard response times shown above.
Master Data Team
The Master Data team have published guidance on the website relating to Supplier Reactivations including Sole Traders and Personal Service Companies (PSC’s) as well as detailed guidance for the on-line HMRC assessment which must be completed for:-
- Sole Traders offering Services
- Personal Service Companies.
More information can be found at: