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More issues with access to My Manchester - Update 4

04 Oct 2016

Information about My Manchester performance issues

IT Services

Original message: 1:25pm on Tuesday 4 October 

These problems may at times result in slow performance when logging in, or it may prevent people from logging in at all.

We understand that this is having a huge impact on the work and study of our staff and students, and we are doing all we can to alleviate these issues.

Currently, IT colleagues are investigating, testing and implementing a number of changes to fix the problem.

We are consulting with the supplier of the My Manchester portal application, gathering more detailed diagnostic information, and making configuration changes to databases, My Manchester and the login service.

Students may be able to access some of their services such as Blackboard and email through the "We're working on it" page.

We sincerely apologise for the problems this may be causing, as we continue to investigate this as our number 1 priority.

IT Services

Update 1: 2:50pm on Tuesday 4 October 2016

To work towards fixing the My Manchester issues, we need to make a configuration change between 3:30 & 4pm, which may result in users getting an an error message for approximately 2 minutes.

Update 2: 12:25pm on Wednesday 5 October 2016

My Manchester has shown some performance improvement, but while work is being carried out it's possible that we may encounter intermittent performance issues during times of peak usage. We are putting in more changes at 2pm today.

Update 3: 10:10am on Thursday 6 October 2016

Following extensive consultation with our vendor, we have made some changes which have resulted in performance improvements. We have more improvements to make today and we continue to monitor the service. 

Update 4: 4pm on Friday 7 October 2016

We continue to apply more changes based on recommendations from our vendor. We also have plans to deal with any login issues if we notice a degradation in performance on Monday morning.