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Making the best use of the IT Support Centre - Telephone or message?

02 Feb 2016

The IT Support Centre offers different types of support. Urgent queries are best dealt with by telephone, but some instructions are easier to follow on screen.

Download the file below for the full version of this chart.

Call us if:

  • You have an IT security incident, such as a compromised IT account or virus
  • You're unable to work
  • You have an imminent deadline
  • A problem is affecting a large number of colleagues
  • A problem is affecting a 'business critical' service.

Use our website if:

  • You are checking on the progress of an existing request
  • You have a viable workaround to a problem
  • You have a long deadline
  • You want to read step-by-step instructions
  • You are making a general IT request.

When is the best time to call?

Our lines are open 24 hours a day, 7 days a week, but some times are busier than others. 

If you’d like to speak to us, but it’s not urgent, download the chart below to find out the best time to call us on the telephone:

IT Services