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Problem Solving & Decision Making

05 Feb 2015

This course is aimed at staff or managers/team leaders within the university who wish to consider the process of problem solving and decision-making and acquire a number of basic tools and techniques that might be of use.

It is not suitable for people who are confident and/or experienced in problem solving and decision-making or those who have previously attended the ILM level 3 award or certificate in management.

Course overview

Everyone uses various approaches for problem solving and decision-making.  This course provides an opportunity to review and apply a number of widely used basic problem solving and decision-making techniques and ideas including:

• Techniques for generating ideas about, and an over view of, issues e.g. mind-maps

• Techniques for organising information e.g. task lists

• Techniques for creative thinking/building a richer picture of an issue e.g. six thinking hats

• Techniques to aid decision-making, e.g. decision matrix

• The process of problem-solving and decision-making

• Context and conditions for problem solving and decision-making

Course objectives

By the end of the course participants will be able to:

• Identify and appropriately use two or more problem solving and decision-making techniques

• Explain and take account of contextual factors when undertaking problem solving and decision-making

• Develop a plan to improve their work related problem solving and decision-making

You can book your place here via the online training catalogue

If you have any trouble booking on the course, please email STDU, quoting 'TMS69 Problem Solving & Decision Making'