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Did you buy a HP or Compaq laptop between September 2010 and June 2012?

08 Sep 2014

Check to see if you need to return your power cord

On August 26, HP issued a worldwide voluntary recall and replacement for power cords provided with some of their notebooks, mini-notebooks and accessories, including those using the Compaq brand. Affected customers are entitled to a free replacement.

HP believes that certain power cords shipped with notebook PC products and AC adapter accessories may pose a risk of a fire and burn hazard to customers.

To find out if your device is affected, see this HP website for more information:

If you purchased one of the affected devices, you should follow the instructions on that website.

If your device is not affected, you do not need to do anything else.

If you have any questions, please contact the IT Service Desk.