This is an ongoing issue that we are aware of and are investigating.

Currently, staff with a '/' (forward slash) as part of their Employee ID Number are unable to access MyView.

The current authentication systems involved in accessing MyView cannot recognise non-numeric characters which is why employees with a '/' as part of their ID can't get through to MyView - the systems cannot check their login details against their employment records, so they are stopped from logging in.

The authentication issue is being looked at, and our colleagues in IT Services have been exploring the options that would allow those with a '/' record to access MyView in order to take advantage of both the existing functionality and anything further that is rolled out. The options sound promising, but further discussions and testing are still required.

Workarounds/Solutions

We have a workaround for very limited and specific criteria where a '/' has been applied to your Employee ID.  If you have a '/' in your Employee ID; please raise a ticket via People Connect Portal , selecting People systems technical help, we will review your record against the criteria and where adjustments can be made we will request your approval for change.  

Unfortunately, where you do not meet the criteria there is not much that we are able to do at the moment but are looking further into this.

Where we are unable to adjust records, those affected can request paper/offline copies of pay documents from our Payroll team Please raise a ticket in the People Connect Portal and can submit Expense Claims using the PR7 form (more details on this available here).

There are a number of reasons why employees without a '/' (forward slash) in their ID might not be able to log in to MyView:

1. You are no longer a 'current' employee
2. You do not have an employee record
3. You are using the wrong details to log in
4. There is an ongoing issue with MyView access
5. You are not set up with Duo

Workarounds/Solutions

1. MyView is only available for current employees. If you have left your employment, you will no longer be able to log in. If you need copies of pay documents, you should contact Payroll on payroll.people@manchester.ac.uk
   
   
2. As MyView is only available for current employees, only people with a current employment relationship with the University will be able to log in - i.e. students, those who receive fee payments, agency workers etc. will not be able to access MyView. If you believe you are an employee but cannot log in, please follow the guidance under 'I keep getting logged out of MyView' below.
   
   
3. You should use your normal University logon details to access MyView. You will have needed to complete your IT account setup in order to have these logon details - more details about this can be found here. If you have forgotten your password or need to reset it, please contact IT Services for support (MyView is not able to help with University logon details).
   
   
4. If there is an ongoing issue affecting MyView access, details will be posted at the top of this page. Depending on the issue, there may also be an announcement posted on the StaffNet home page. If nothing is posted on this page and there has been no announcements on StaffNet about any IT/network issues, please contact raise a ticket via People Connect Portal for advice.
   
   
5. You will need to use Duo, the University's 2-factor authentication service, to access MyView. More information on Duo and how to set it up can be found on the IT Services website.

If either of the following statements apply, you should attempt the workarounds/solutions provided below:

• You are randomly logged out of MyView at any point whilst using it, including if you are logged out when trying to authorise/reject or submit an expense claim
• You are a current employee and are getting errors when you try to log in (and you have already looked at/followed the guidance above)

Please note that the recommended browsers for MyView are Google Chrome and Microsoft Edge.

Workarounds/Solutions

There are a couple of options that may help resolve this issue:

1. Please try the following steps in the first instance:

• Log out of MyView
• Fully clear your browser cache (ensuring the time period selected is 'all time' or equivalent)
• Check your browser is fully updated
• Log into MyView via the link on StaffNet
• If you were logged out when using MyView, repeat the action/activity that you were doing when you were logged out (e.g. attempt to authorise the expense claim again)

1. If you are being logged out when submitting a form (including expense claim forms), you should try creating a new version of the form and submitting that one.

If you have tried both of these and are still having the issue, please submit a ticket via People Connect Portal  select people Systems Technical Help and include the following:

• Details of what action/activity you were trying to complete
• Screenshots of MyView before you were logged out
• Screenshots of MyView after you are logged out, showing any errors

Clearing your browser cache

Specific guidance on clearing your cache can be found via the links below (both links are to external websites):

• Google Chrome - https://support.google.com/accounts/answer/32050?hl=en&ref_topic=7189049
• Microsoft Edge - https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4