Skip to navigation | Skip to main content | Skip to footer
Search the Staffnet siteSearch StaffNet

Cyber incident wellbeing support

In response to the University’s recent cyber incident, we would like to highlight a range of resources available to colleagues to support your wellbeing.

Employee Assistance Programme (EAP)

Our Employee Assistance Programme, Validium has now been relaunched as Health Hero.     

Health Hero is a specialist external provider of staff wellbeing and mental health support services. Support is free and anonymous. 

You can contact Health Hero if you would like emotional support in relation to the incident, which can be provided via telephone.

The EAP also offers the following service:  

  • Counselling – online and face to face
  • An online vClub portal with wellbeing information & resources
  • Legal Information
  • Money & Debt Support

For access support through Validium visit:

Employee Assistance Programme | Directorate of People and Organisational Development | StaffNet | The University of Manchester

Guidance for Managers

As managers we are aware that colleagues may be raising concerns with you relating to the cyber incident. The Cyber FAQs provides detailed information on the incident.

You may also find the following resources helpful for supporting colleagues and having conversations about wellbeing.

Qwell – free, safe and anonymous counselling and wellbeing support

Qwell provides free, safe and anonymous online mental health support whenever you need it. There are no waiting lists for support and no referral needed. Access to these platforms is available instantly 24/7. Support available includes:

  • Booked and drop-in chat or messaging with qualified mental health professionals
  • Self help tools and activities
  • Community Support (discussion boards and live forums)

For more information visit

Counselling and Mental Health Service

The University’s Counselling & Mental Health Service offer a range of group workshops and other resources and information to help you.

For more information visit 

Contacts and support for neurodivergent staff

If you have any specific concerns about the cyber incident please speak to your line manager directly, alternatively email