Introducing People support to the Connect platform
08 May 2025
As part of our commitment to service excellence through delivery and continuous improvement of our services, the People Directorate will be moving some of its services onto the Connect platform.
The initial phase will see our People Services, Pensions and Rewards teams moving away from multiple email addresses for colleagues to access these services, bringing all enquiries via the HR module on the Connect platform in Summer 2025.
The People Services, Pensions and Rewards teams are at the heart of the process throughout the employee lifecycle – from recruitment, onboarding, pay and benefits, pensions and a range of services for colleagues, managers and leaders.
Listening to our colleagues and stakeholders has helped us focus on priority changes, and improving how colleagues get People support is a major step forward for the Directorate.
The move to Connect will:
- Improve the employee experience: Colleagues will be able to access a user-friendly portal where they will be able to track and manage their HR cases.
- Provide access to information and self-service: Colleagues will also be able to access information from within the portal to help them resolve their query quicker.
When is it happening?
Working in collaboration with IT Services and system experts, we are intending to implement People Services into the Connect platform in Summer 2025. In the meantime, if you need People Services, Rewards or Pensions support, you should use the existing email addresses:
What do I need to do as a manager?
To ensure the Connect portal for People Services is customer focussed, we are building a group of Stakeholder Champions from across Faculties and Directorates. These people will be able to feed into the project as well as be asked to share information locally.
Stakeholder Champions will be fully supported throughout the Connect implementation. This includes communications toolkits as well as regular catchups and progress updates.
We are working with leaders to identify colleagues who regularly interact with People Services, especially when it’s on behalf of others, to help us design and test the forms and support materials.
If you would like to volunteer to be a Stakeholder Champion or someone in your team would like to be involved, please contact us.
What is Connect?
Connect is the portal for colleagues and students to get support from our Professional Services colleagues. This innovative new platform, powered by ServiceNow, was successfully launched in IT Services in October 2024. Find out more:
Connect will improve how we deliver customer service and other functions across the University for the benefit of colleagues and students.
- WATCH: Patrick Hackett introduces Connect (October 2024)