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Having Difficult Conversations

16 Nov 2010

Course available at STDU on 25 November 2010

'Having Difficult Conversations' is a course aimed at any member of staff who needs to have one to one conversations that explore areas such as poor performance, inappropriate behavior, negative attitudes, etc. 

The areas covered are:

  • The importance of planning for difficult conversations
  • Escalators - the things that cause conflict
  • The three key preparation questions
  • Opening the conversation
  • Finding ways to express yourself without attributing blame
  • Asking the right question
  • Handling defensive reactions

By the end of the course, you will be able to:

  • Recognise some of the barriers to meaningful conversations
  • Identify the three questions that are key to preparing for difficult conversations
  • Use a structured framework to conduct the conversation
  • Identify different ways to deal with defensive reactions.

You can book your place online at: