Student Experience Programme

MyManchester, formerly Portal Platform Project, provides safe and reliable online, self-serve access to essential services for students and applicants including My Library, My Financials, My Bank.  

Delivering a replacement for the functionality previously taken down in mid-2023, with new features and functions (including any agreed features from uPortal). 

My Manchester is delivering the Project in releases during 2024/2025. 

For more information please contact: MyManchesterPortalPlatform@manchester.ac.uk 

The Mitigating Circumstances and Extensions (MC&E) project is a key initiative aimed at standardising processes across the University to ensure a consistent approach to managing mitigating circumstances and coursework extensions. 
 
This project involves the implementation of new technology (ServiceNow) for the management, tracking and recording MC&E applications and outcomes.  This technology will be based on the principles set out in the 2023 Policy on Mitigating Circumstances and Extensions., and will remove reliance on spreadsheets, reduce manual administration and provide an efficient and effective case management solution across all schools. 

The project continues to gather insight and engage both students, business and technical stakeholders towards planned project release for full implementation for academic year 2026/27. 

Our vision: 

The MC&E project aims to deliver a secure and efficient solution for managing mitigating circumstances and extension applications.  This project will greatly enhance the student experience by implementing a consistent and streamlined MC&E process, ensuring a fairer and more efficient service for all taught students. 

What the MC&E project will deliver:

• Standardisation: Develop a consistent, standardised, and GDPR-compliant business process and technical solution for submitting and processing mitigating circumstances applications and coursework extension requests.
• Increased Efficiencies: Ensure students encounter an enhanced and efficient experience with smart content forms, reducing manual administrative tasks.
• Timely Processing: Enable staff to receive and process requests in a timely manner, removing single points of failure.
• Improved Turnaround: Improve both student and staff experiences by reducing turnaround and response times.
• Auditable Records: Provide an auditable account of MC&E applications and their outcomes and robust cross-organisational management information to enable targeted student support provision.

For more information and further resources, please visit our dedicated Sharepoint page or email mitcircsandextensionsprojectteam@manchester.ac.uk. 
 

The Student Support Hubs project, which will run until January 2025, has focused both on operationalising 12 physical hubs across campus, as well as implementing some tactical technical solutions to support staff and to allow students to self-serve their queries. 

For more information please contact: sshproductteam@manchester.ac.uk

eProg is an application which has been developed in-house to manage postgraduate research student progression.  

The first phase of the project delivers functionality within eProg to manage thesis submission to enable us to decommission eThesis (the current thesis submission portal)which is no longer supported. To address this, eProg will be enhanced to include thesis management features and capabilities, and existing data will be migrated from eThesis to eProg.  

Future phases of the eProg Project will continue to improve eProg’s functionality and sustainability. 

For more information please contact: eprogproject@manchester.ac.uk

The vision for the project is to deliver a consistent and efficient way to manage assessment and progression and award process for all students. The project is in early stages with collaboration taking place with our Architecture teams and other related TLS projects. Further updates will be provided into 2025.  

For more information please contact: assessmentandprogressionproject@manchester.ac.uk