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The Student Experience Programme (SEP) is delivering a revised staffing model and new ways of working, alonside new technology and processes. Together these will improve the experience of our students and colleagues.

Who works on the programme?

The programme is guided by leaders from across our Schools, Faculties and central Directorates, representing all relevant areas. They work alongside colleagues in the programme team to deliver the changes. The programme sponsor is Simon Merrywest, Director for Student Experience.

All the changes designed and delivered under SEP are guided by our How We Work Together principles.

What are the benefits?

For students

  • A more consistent experience and access to services across all Faculties and Schools.
  • More online self-service options, to reduce time spent queueing and waiting in person.
  • Better tracking of work and progress, e.g. through dashboards in My Manchester.

For Professional Services colleagues

  • Less time spent on repetitive manual processes – more time for value-adding activities.
  • The right tools to do their work effectively.
  • Easier to share skills and knowledge across teams, and provide cover where needed.
  • More opportunities to progress in their career.
  • More chance to influence and develop the services offered to students, with better identification of issues and opportunities.

For academic colleagues

  • More time to focus on teaching and academic support, as difficult processes are streamlined and more services are made available to students directly.
  • Easier to raise concerns about student wellbeing and refer this to the correct team.