Emergency Management Plan
The University is committed to ensuring a swift and effective response to all incidents and emergencies, with the aim of restoring operations across our various sites as quickly and safely as possible. Campus Support and Security (CSaS) operate 24 hours a day, seven days a week, and are usually the first point of contact in the event of an emergency.
Staff should contact CSaS for all minor incidents; for life-threatening situations, dial Emergency Services first, then notify CSaS as soon as possible.
Response Structures
- Emergency Management Duty Rota's: The Emergency Incident Manager (EIM) oversees incident response in line with the EIM plan. The EIM is responsible for managing and coordinating the University's response to emergencies and incidents. The EIM ensures that appropriate actions are taken to mitigate the impact of incidents on the University community, property, operations, and reputation. Eims’ are contactable 24/7 for the week they are on rota.
- Specific Operational Duty Rotas : A coordinated set of on-call arrangements across Estates, Communications, and Residences that ensures 24/7/365 monitoring, decision-making, and on-site or remote response to operational, welfare, emergency, and reputational incidents outside normal working hours.
- Faculty Response Teams : A faculty-level decision-making group responsible for coordinating the immediate response to incidents by assessing impact and risk, setting the strategic approach, agreeing actions and escalation, and overseeing early-stage operational management and communications.
The Registrars Response Team (RRT)
The RRT is activated in response to major incidents. A major incident as defined by the University’s Major Incident Plan is one that is one that will require a response at institutional level, requiring coordination of several different areas within the University and activation of other specific command and control structures. This definition will cover a wide range of possible incidents, including cyber, natural disasters, fires, bomb threats, sabotage, threats to personal safety, health alerts, epidemics, hazardous incidents, public order incidents, and student occupations.
The team comprises senior members from key Directorates, such as
- RSCOO
- Compliance and Risk
- TLSE
- Estates and Facilities
- Communications
- Legal
Other staff members, not identified on the RRT structure may also be invited to the RRT, again depending on the type of incident, this could include representatives from:
- Campus Support and Security
- EDI
- Students Union
- Safety Services
Priority considerations for the RRT include:
- People – ensuring the safety and wellbeing of staff, students, and visitors
- Education – minimising disruption to teaching and research
- Assets – safeguarding University property and resources
- Reputation – maintaining public confidence and trust in the University
Managing Your Personal Safety
All staff are encouraged to familiarise themselves with SafeZone, the University’s personal safety app, which provides immediate access to assistance and guidance during emergencies.
More information on Safe Zone is available here:
For further information please contact Compliance & Risk Office.