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There is an existing FSE Teaching College page relating to Covid-19, and so there will be some overlap with this page. However, this page relates primarily to appeals, complaints, malpractice, and discipline.

FSE informal Covid-related complaints toolkit

We have produced a toolkit that we hope will help in considering Covid-related complaints received informally. This contains:

  1. A draft acknowledgement template.
  2. A draft response template.
  3. Some statements that may be useful when responding to informal complaints.
  4. TLSD-issued guidance on addressing informal complaints.
  5. For information, a redacted outcome from the OIA responding to a Covid-related complaint.
  6. A support leaflet that you should attach to acknowledgement and outcome emails.

You can download the toolkit here: FSE Informal Covid complaints toolkit Nov 2020.

University-level policy and guidance

There is a dedicated TLSD page for additional policy guidance in response to Covid. Some ACD-related links are:

Useful sector-wide guidance

Legacy Faculty policy and guidance (2019/20)

This guidance was produced by the Faculty for the 2019/20 academic year.