A resource for academic and professional services staff
How to contact support services in the current situation
Please see below for details of how to support students to access University services while we are working remotely.
Please note that University Campus Security is continuing to operate and can be contacted on 0161 306 9966 (the number is also on the back of your University ID card).
The University's Counselling & Mental Health Service will continue to offer support and prompt response to staff and students.
Our service will be operating remotely and will be accessible by email to firstname.lastname@example.org. If you need our support, please email us and a Duty Counsellor will get back to you as soon as possible for consultation.
We will have the capacity for offering telephone and/or video support sessions to staff and students. Additionally, if needed, we will be able to offer some urgent face to face capacity in the event of serious concern regarding risk to self or others, where we assess that non face to face contact would be insufficient.
In line with the UK Government’s latest advice about coronavirus and in common with many other Universities, the DASS and UMAC teams are currently working from home.
We are continuing to carry out appointments via video/phone, will be picking up and responding to voicemail messages and will continue to answer emails. However, we won’t be in the office to receive post. so please do scan/take a photo of any paperwork instead and email to email@example.com
Students can book an appointment by calling 0161 275 7512 and leaving a voicemail request. We’ll call them back as soon as we can to make arrangements. If students are unable to use the phone for disability-related reasons, please just let us know.
Students can still access specialist, confidential advice and support on a range of issues including sexual assault, harassment and hate crime by requesting to speak to an advisor through Report and Support.
Alternatively, staff can still refer students to the Advice and Response team by emailing firstname.lastname@example.org. If you need further advice on a case, you can call 0161 275 5780 (please note that this number is for staff use only).
An advisor will work with students to deliver support in the most accessible way for them, through video-calls, telephone appointments or via email.
Occupational Health will continue to monitor emails to the generic inbox remotely by appointed staff.
Please forward any urgent correspondence to the generic email addresses:
email@example.com (staff and post graduates)
No referrals will be conducted or processed until students/staff return to their respective courses/roles.
Health questionnaire screening for prospective students/staff due to commence their roles over the coming months will be processed on an agreed regular basis. We do NOT anticipate any difficulties which may lead to any disruption or delay for clearance. A priority of our service will be to ensure all students and staff are provided with health clearance and fitness certification in accordance with our usual timescales. This may involve arranging days for select staff to work from the department, telephone appointments, skype consultations or scheduling face to face appointments.
Once the University resumes normal service, students and staff should be re-referred at which point appointments will be arranged.
Quick links to additional services (A-Z)
St Peter's House
Student Services Centre
Students' Union Advice Service
Online study sessions with wellbeing support
These online study sessions are intended to bring students together and allow them to work alongside their peers in an online environment. A member of the Wellbeing Team will be on hand to answer any questions that might crop up: https://www.library.manchester.ac.uk/locations-and-opening-hours/study-spaces/booking/index.htm?category=online
SU Buddy Scheme
Students will be matched with another student (a ‘peer buddy’) based on hobbies, interests or course for weekly phone or video catchups, providing some social contact and the chance to make a new friend: https://manchesterstudentsunion.com/buddyscheme
Student wellbeing desk in the Main Library
Students can find the Wellbeing Team in the Main Library at the Student Wellbeing Desk on the ground floor between 1pm-4pm on Mondays and Wednesdays.
Wellbeing online chat service
Chat to a Wellbeing Advisor online: http://www.studentsupport.manchester.ac.uk/taking-care/
Wellbeing Zoom drop-ins
The Wellbeing Team are offering Zoom appointments between 10am-11am and 2pm-3pm Monday to Friday. If a student would like to arrange a Zoom appointment with a Wellbeing Advisor, they can email firstname.lastname@example.org for the link and to arrange a time.
Training & resources
Techniques, toolkits and resources to develop your skills and confidence in your role.
Responding to issues
Guidance for responding to circumstances that might be difficult or unforeseen.
Resources to support underrepresented groups and specific communities in our diverse student population.
Information about the Careers Service, providing references and how to support employability as an Academic Advisor.
An A-Z of the most frequently used regulations, policies and procedures in student support.