A resource for academic and professional services staff
How to contact support services
Please see below for details of how to support students to access University services.
University Campus Security can be contacted on 0161 306 9966 (the number is also on the back of your University ID card).
The University's Counselling & Mental Health Service offers confidential help with any personal issues affecting work, self-esteem, relationships, sexuality, race, identity issues, mental health and general wellbeing. They are accessible to all University of Manchester students and all members of staff.
The counselling service will be offering support via video or phone sessions. Students and staff are encouraged to complete the questionnaire and then let the service know the colour suggested by phoning 0161 275 2864. The line will be open Mon-Fri from 9:30am to 4:30pm.
There may be certain circumstances where the service can see you face-to-face, though an individual assessment may need to be carried out to ensure this is safe for you and staff. In these cases an assessment may be offered to you same or next day. Please contact the service for further information.
The DASS and UMAC offices on 2nd Floor of University Place are now open as usual.
They are offering face-to-face, video (Zoom/Teams) or phone appointments – just let staff know your preference.
DASS is open for calls Monday to Friday 10am to 4pm and UMAC Monday to Friday 9am to 4pm:
Tel (Disability Service) +44 (0)161 275 7512
Tel (Assessment Centre) +44 (0)161 275 0990
Mobile Number (Text only for d/Deaf students) 07899 658 790
Email (Disability Service) firstname.lastname@example.org
Email (Assessment Centre) email@example.com
You can also visit the service in person.
Students can access specialist, confidential advice and support on a range of issues including sexual assault, harassment and hate crime by requesting to speak to an advisor through Report and Support.
Alternatively, staff can refer students to the Advice and Response team by emailing firstname.lastname@example.org. If you need further advice on a case, you can call 0161 275 5780 (please note that this number is for staff use only).
An advisor will work with students to deliver support in the most accessible way for them - face-to-face, through video-calls, telephone appointments or via email.
The Occupational Health Service provides confidential services to protect the health of staff and students, assessing and advising on fitness for work, training and study, so as to ensure that health issues are effectively managed.
Crawford House 4th floor, Crawford House, Booth Street East, Manchester, M13 9QS
Use the Crawford House Central & West entrance on Booth Street East or via St. Peter's House steps in to Crawford House at 1st floor level. The Occupational Health Service is located on the 4th floor.
Campus Map Location: Building 31
Contact details for staff and postgraduates Contact details for undergraduates
Tel: 0161 306 5806 Tel: 0161 275 2858
Opening Hours: 9AM-4PM, Monday to Friday (Closed on weekends)
Quick links to additional services
St Peter's House and The Well
Student Services Centre
Students' Union Advice Service
SU Buddy Scheme
Students will be matched with another student (a ‘peer buddy’) based on hobbies, interests or course for weekly phone or video catchups, providing some social contact and the chance to make a new friend: https://manchesterstudentsunion.com/buddyscheme
Wellbeing online chat service
Students can chat to a Wellbeing Advisor online between 11am-12pm Monday-Friday: http://www.studentsupport.manchester.ac.uk/taking-care/
The Wellbeing Team are offering Zoom and face-to-face appointments throughout the week. Student can email email@example.com to arrange a time.
Training & resources
Techniques, toolkits and resources to develop your skills and confidence in your role.
Responding to issues
Guidance for responding to circumstances that might be difficult or unforeseen.
Resources to support underrepresented groups and specific communities in our diverse student population.
Information about the Careers Service, providing references and how to support employability as an Academic Advisor.
An A-Z of the most frequently used regulations, policies and procedures in student support.