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What is Internal Communication?

Internal Communications (IC) is the function responsible for effective communications among staff within an organisation. It involves delivering messages and campaigns on behalf of management, to facilitate two-way dialogue and to develop staff communication skills. 

At the most basic level, according to the Institute for Internal Communication (IoIC), you have to communicate well at the right time so employees know what is expected of them and what is happening in the organisation. At a deeper level, for employees to feel engaged with their workplace and give their best, they have to believe their organisation cares about their views and understand how their role contributes towards overall business objectives. 

Internal Communications at The University of Manchester

Corporate level internal communications at The University of Manchester is managed by a team of seven members of staff based within the Directorate of Communications, Marketing and Student Recruitment (DCMSR):

Grace Conlon – Internal Communications Manager

Mikaela Sitford – Internal Communications and Engagement Officer

Alison Boardman – Internal Communications and Engagement Officer 

Helen Pearce - Internal Communications and Engagement Officer

Chris Lee - Internal Communications and Engagement Officer

Richard Brown - Internal Communications and Engagement Officer

Suzanne Ross - Internal Communications and Engagement Coordinator

They have responsibility for:

  • Developing and implementing University-level internal communications initiatives and campaigns
  • Supporting and advising managers on a range of communications issues
  • The management, sharing and development of corporate messages
  • Managing the University-wide communication channels including StaffNet News and Announcements, eUpdate, all staff email and Leaders' Digest (See Communication channels for further information)
  • Managing the Professional Services (PS) communication channels

In addition, each Faculty has their own Internal Communication teams who are responsible for Faculty communication channels and messages (See Internal Communication Contacts).