What is Internal Communication?
Internal Communications (IC) is the function responsible for effective communications among staff within an organisation. It involves delivering messages and campaigns on behalf of management, to facilitate two-way dialogue and to develop staff communication skills.
At the most basic level, according to the Institute for Internal Communication (IoIC), you have to communicate well at the right time so employees know what is expected of them and what is happening in the organisation. At a deeper level, for employees to feel engaged with their workplace and give their best, they have to believe their organisation cares about their views and understand how their role contributes towards overall business objectives.
