Report and Support is a platform available to staff, students, and visitors to log incidents of unacceptable behaviour. These could include, but are not limited to:
- Bullying
- Discrimination
- Harassment
- Hate Crime
- Hate incident
- Microaggressions
- Sexual Assault
- Sexual Harassment
- So-called 'honour'-based abuse
- Domestic abuse
To access Report and Support go to reportandsupport.manchester.ac.uk
If a report is completed on Report and Support, it does not automatically result in a formal complaint to the University. When a student reports, they will be allocated a caseworker who will work with them to empower them to make decisions on next steps, which could include access to support only, or to follow a formal reporting route through the University or externally to the Police. Below, we have broken the reporting form down into sections, so that you know what to include if you're completing this with a student (or for yourself), or so that you can explain it to a student if needed.
It is important to note that if a staff member submits a report through the platform for themselves, they can access support as well. Staff reports will be assigned to a Harassment Support Advisor, who can explain staff options for support and reporting/complaint options.
Report and Support to Formal University Complaint
1. Complete a Report and Support Form
The student, or someone on behalf of the student, fills out the sections on the reporting form. The person reporting can make special requests for a certain type of advisor, for example if they wanted to speak to a female, or a person of colour. The last page of the form will ask for details of who we should speak to about this report.
2. Report is assigned to a caseworker
All reports come through the system and an email is sent to the Report and Support administrators. Student cases are assigned to the Advice and Response caseworkers, taking into consideration any special requests made on the form.
3. Caseworker makes contact to discuss your report
Advice and Response will reach out using the contact details shared on the report. This will usually be by email in the first instance, but will also try by phone if we receive no response/if a number is shared. We will usually then arrange an appointment to discuss the report further and find out what a student needs.
4. You choose from the support or report options available
Our service is led by what students need in that moment, as well as planning for anything they may need later on. Ultimately, unless there is a severe safeguarding risk or risk to others, we will follow the choice of a student in what support they may want to access, or whether or not they wish to make a report internally or externally about an incident. We will always aim to empower the student and give them back control over what happens next.
5. If a formal report is made, the University investigates your complaint
The investigation will involve a staff member being assigned to investigate and meet with relevant parties to assess what has happened. We would investigate neutrally, aiming to find out the facts of the case, and will be looking for information that shows that it is more likely than not for an incident to have happened. This may come from a respondent admitting the incident, or for witnesses to have supported an individual's statement. For severe misconduct, it may be that the investigation will result in a referral to a University Disciplinary Panel or Summary Disciplinary Panel.
6. You will be notified if your complaint is upheld.
At the end of the investigation, you will be notified as to whether your complaint has been upheld, and the case if proceeding through a disciplinary process.