About us

The Division of Teaching and Learning Delivery (TLD) is based within the Student and Academic Services (SAS), part of the Directorate for the Student Experience (DSE).

We work closely with the Vice-President (Teaching, Learning and Students), Associate Vice-Presidents, Vice Deans and with Faculties, Schools and other administrative offices.

We provide advice, support, and project management for strategic institutional projects related to teaching, learning and the student experience.

We manage the University level stages of Student Appeals and Complaints and liaise with the Office of the Independent Adjudicator, the General Counsel’s office, Faculties, Schools and other administrative offices to ensure that reasonable decisions have been made for those students pursuing appeals and complaints, and that any such appeals and complaints have been handled properly through the consistent application of regulations and policies.

We develop policies and procedures that underpin the effective delivery of teaching and learning activities across the University (including Degree Apprenticeships), working with partners in Faculties and Schools to ensure consistent implementation. We maintain links with external bodies such as the Quality Assurance Agency, the Office of the Independent Adjudicator and the Higher Education Academy.

We also manage timetabling, exam scheduling and delivery of the main University exam periods.

Taught Programme Enhancement

We help to ensure the quality of teaching, learning and assessment within the University by overseeing the University's quality framework and managing the University's interactions with the Quality Assurance Agency. The quality framework is a set of policies and processes relating specifically to the assurance of teaching quality. Teaching and learning enhancement relates to developmental/enhancement work carried, stemming from individual projects, ad hoc reviews and emerging priorities.