Skip to navigation | Skip to main content | Skip to footer
Search the Staffnet siteSearch StaffNet
Search type

About us

The Division of Teaching and Learning Delivery (TLD) is based within the Student and Academic Services (SAS), part of the Directorate for the Student Experience (DSE).

We work closely with the Vice-President (Teaching, Learning and Students), Associate Vice-Presidents, Vice Deans and with Faculties, Schools and other administrative offices.

We provide advice, support, and project management for strategic institutional projects related to teaching, learning and the student experience.

We manage the University level stages of Student Appeals and Complaints and liaise with the Office of the Independent Adjudicator, the General Counsel’s office, Faculties, Schools and other administrative offices to ensure that reasonable decisions have been made for those students pursuing appeals and complaints, and that any such appeals and complaints have been handled properly through the consistent application of regulations and policies.

We develop, monitor and review policies and procedures that underpin the effective delivery of teaching and learning activities across the University (including Apprenticeships), working with partners in Faculties and Schools to ensure consistent implementation. We maintain links with external bodies such as the Quality Assurance Agency, the Office of the Independent Adjudicator and the Higher Education Academy as well as Ofsted and the Education and Skills Funding Agency (for Apprenticeships).

We also manage timetabling, exam scheduling and delivery of the main University exam periods.

The Taught Programme Enhancement team helps to ensure the quality of teaching, learning and assessment within the University by overseeing the University's quality framework and managing the University's interactions with the Quality Assurance Agency. The quality framework is a set of policies and processes relating specifically to the assurance of teaching quality. Teaching and learning enhancement relates to developmental/enhancement work carried, stemming from individual projects, ad hoc reviews and emerging priorities.

List of TLD staff contacts

Head of Teaching and Learning Delivery

 PA to Professor April McMahon

Policy and Degree Apprenticeships

Appeals, Complaints and Discipline

Taught Programme Enhancement (including collaborative/validated provision and External Examiners) and Development/Surveys

Timetabling and Exams

Head of Scheduling

Scheduling Manager