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Teams Voice External Calling

Work anywhere using Microsoft Teams Voice to make and receive external phone calls.

Characters symbolising external calling.


The External Calling Project has now delivered Microsoft Teams Voice to all colleagues who meet the requirements. This will allow those colleagues at the University to make and receive external calls within Microsoft Teams.

Phase 3 of the project is now underway. We're transitioning old Meeting Room devices and Non-Voice Devices to the new system, as well as the implementation new applications for colleagues needing a Switchboard and Call Centre.

Watch the video below for an introduction to the project, showcasing the benefits of Microsoft Teams Voice.

What is the timeline for the rollout?

We are now implementing three different workstreams under Phase 3.

For the timelines of each workstream, please visit their pages on our Sharepoint site:

Phase 3 closure is set for March 2025.

I am new to Teams, where can I access training?

The project has lots of useful training resources to help support you.

lease visit the
Teams Voice SharePoint site for training videos, external calling tips & tricks, TLO assistance and M365 accessibility resources.

FAQs for External Calling (Teams Voice)

We have put together a series of FAQs to provide you with some further detail about the project and what this means for you.

How do I contact the project?

If you cannot find a response to your query or have a question about how this project will impact you, please contact:

If you need general IT help and support, contact our IT Support Centre either online through the IT Services website, or call 0161 306 5544.

For more information, please visit our Microsoft Teams Voice SharePoint Site.