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                                                      Accessibility

Accommodation

If the traveller has specific needs in accommodation type, contact KT (see below) and ask the agent to look for properties that fit your needs.

Rail

Train accessibility includes services like Passenger Assist for pre-booked or on-the-day help, and facilities like wheelchair spaces and boarding ramps. To ensure a smooth journey, it's best to book assistance in advance, more information is on the National Rail website

Use resources like the National Rail Accessible map to find stations with step-free access and other amenities.

Flights

Generally, you need to contact the airport or airline you are traveling with. Manchester Airport has an Assisted Travel webpage You can contact Key on one of the below channels and they will advise best options. This way they can communicate precise requirements and obtain guarantees, as well as clearing up any queries.

Contact KeyTravel at

  • Phone: 0161 819 9797
  • Email: uom@keytravel.com
  • WhatsApp message: +44 207 843 9602
  • SMS message: +44 7860 019411

Passengers with hidden disabilities can use the Sunflower Lanyard scheme.