Professional Services Leadership Team
Here are the members of the Professional Services (PS) Leadership Team:
Patrick Hackett, Registrar
Office: John Owens 1.003
Patrick Hackett took up his role as Registrar, Secretary and Chief Operating Officer on 1 October 2018. Previously Patrick was Deputy Vice-Chancellor at The University of Liverpool, a position he took up in August 2013, having formerly been Chief Operating Officer since November 2008. Prior to that he held the position of Director of Facilities Management.
An architect by profession, Patrick has a BArch from University College Dublin and has previously held senior leadership positions at The University of Reading and Royal Holloway, University of London. He has also been a consultant, advising higher education institutions across the UK on facilities management organisation and development and the delivery of major capital projects. Patrick was a non-Executive Director of Aintree University Hospital NHS trust for six years until the end of March 2015.
Office: CTF 1.014
Vikki Goddard is the Director of Faculty Operations (Biology, Medicine and Health). She is responsible for the contribution of Professional Support Services to achieving the Faculty’s strategy, and for advising and supporting the Dean and Executive.
Previously, she was the Chief Operating Officer at the University of Salford. Before joining Salford, Vikki worked at the Universities of Liverpool and Bradford, in a range of Professional Services roles including international development, quality assurance, research strategy and RAE management, collaborative partnerships and examinations, culminating in her role as Director of Planning at the University of Liverpool.
Vikki holds Masters and Bachelors degrees and is a Fellow of the Association of University Administrators. She is a member of the Leadership Foundation for HE’s Membership Advisory Group and HESA’s Data Landscape Steering Group. She was inaugural Chair of the HE Strategic Planners Association and of the Russell Group Directors of Planning.
Office: John Owens LG.020
Now the Director of Communications and Marketing at The University of Manchester (where she started her career as a Conference Officer at Owens Park in the early 1980s) Sally Sykes is the former Director of Communications and Engagement at West London NHS Trust and Broadmoor High Secure Hospital.
She is also the former National Director of Public Relations and Marketing at BMI Healthcare (£1 billion turnover, with 59 hospitals (including the Alexandra in Cheadle) and she led a team of 230 communications staff). She has also worked as an Executive Director (a Crown Servant) on the Board of the Parliamentary and Health Service Ombudsman, based in London and Manchester.
Previously a senior civil servant and Communications Director on the Board of the Health & Safety Executive (HSE) 2008-2012, Sally has also worked as a consultant in research and development communications to Innovate UK, for The Cabinet Office (as a Communications Capability Reviewer for the Department of Transport) and the Equalities and Human Rights Commission.
Sally is a senior communications, marketing and public relations practitioner, with previous posts at AstraZeneca and Johnson & Johnson, Ciba-Geigy, Scottish Courage and Littlewoods plc. She was Head of Press and PR at Manchester Airport from 1996 – 2002, leading the PR and lobbying for its second runway.
Sally is an English Literature graduate from The University of Leeds and holds the MSc. in Public Relations from Stirling University, Scotland, for which she won a fees bursary from "Cosmopolitan" magazine in a national competition.
In 2012, Sally was the elected President and chaired the Board of the Chartered Institute of Public Relations, the UK’s national representative professional body for communications and public relations practitioners. She is also a Fellow of the Institute and a founding Chartered Practitioner.
Office: John Owens Building 2.006
The current priorities for the Directorate of Compliance and Risk include ensuring that the University is compliant in all aspects of its operations, rolling out a new electronic process for the Disclosure & Barring Service and further development of the University’s risk management processes.
David also leads on the University's Emergency Incident planning and management processes and the University's response to the Prevent (and broader safeguarding agenda.
Following a PhD in marine biology, David joined North West Water’s four year graduate general management programme, during which he also completed a postgraduate general management degree. He was part of the team that worked on the merger of NWW and Norweb to create United Utilities, spent time seconded to Manila Water in the Philippines (setting up a joint venture and developing what become the national management information system) and finished his career in the water industry in a clean water asset management role.
David joined The University of Manchester in 1999 as Development Officer in the then School of Biological Sciences. He helped deliver core skills training to postgraduate biologists and then went on to be the first School Manager, which was a precursor to the new role of Head of Faculty Administration. Following three years as Head of Faculty Administration, responsible for all support services in the Faculty of Life Sciences, David took up his current role. Early on in this new role, David led the University’s response to the so-called 'Rutherford Review', which subsequently ran for some five years.
Office: John Owens Building 1.024
As Director of Development and Alumni Relations, Kate is responsible for generating income and volunteers to support the University’s core goals. This is achieved by developing meaningful and genuine relationships with our alumni and supporters, underpinned by inspiring engagement programmes, communications and events. The Division will raise £150m of philanthropic income over five years to 2020/21 and build a community of 7,300 volunteers by 2020/21.
Kate has been Director of Development and Alumni Relations since March 2016, and has 18 years’ experience in fundraising and communications. She originally joined the University as our first Head of Philanthropy for health in 2012 from cancer charity Bloodwise where she had worked for over ten years – latterly as Director for Fundraising. Kate studied at the University of Nottingham and Cass Business School.
Office: Beyer 3.1.2
Diana Hampson is a chartered surveyor and has been Director of Estates and Facilities at The University of Manchester since 1997, responsible for all strategic and operational matters relating to the University’s property portfolio.
During this time Diana has steered the Directorate through the merger with UMIST in 2004 and has successfully delivered the most ambitious capital build programme in the history of UK Higher Education, creating new high quality facilities worth £750 million. She is now leading the delivery of the £1 billion Campus Masterplan which was announced by The University of Manchester in October 2012.
The estate for which Diana is responsible comprises over 900,000sq metres of academic, administrative, commercial, and residential accommodation on 711 acres of land, mainly in the City of Manchester but also some locations further afield.
Diana is currently chair of the Corridor Cross City Bus Working Group and the Corridor Estate and Transport Group.
Office: G.018, John Owens Building
David is an experienced interim with a strong track record in interim and permanent roles leading university finance departments, including the Universities of Liverpool, Hull and Gloucester. He spent 15 years at Coventry University, from 2001-16, progressing from Group Finance Director to Deputy Vice-Chancellor.
A graduate of Trinity College Oxford, David is a Fellow of the Institute of Chartered Accountants in England and Wales (ICAEW); and member of ICAEW Faculty of Finance and Management.
Office: 1.001, John Owens Building
Sinéad has worked for the University since 2010, focussing on employment matters and also with a wider involvement including governance matters. Prior to joining the University, Sinéad had over 10 years of experience working as a solicitor with Mills and Reeve, LLP.
The Directorate provides legal advice on all aspects of the University’s activities, including: Employment/HR; Information Governance; Student matters; Estates; Procurement; IT; State Aid; Transactions; and also provides the secretariat and support to the University’s Board of Governors.
Sinéad is a member of the Planning and Resources Committee, the Gift Oversight Group and other wide-ranging working groups. She advises the Board on legal matters and supports a range of initiatives and projects.
Current priorities for the Directorate of Legal Affairs and Board Secretariat
To provide legal support on a range of University activities and initiatives including:
- Compliance matters, including information security/data protection, cyber security, FOI, health and safety and freedom of speech;
- Disputes and litigation;
- Employment matters;
- Estates and Procurement issues, including development of the North Campus and Fallowfield Campus;
- Information governance;
- Intellectual Property;
- IT modernisation;
- Major corporate projects;
- Manchester 2020 Programme;
- Student matters.
To provide secretariat support and governance advice to the Board of Governors, Board committees, and General Assembly. Current priorities include:
- Review of Statutes, Ordinances and Regulations following the 2017 external review of governance effectiveness (this includes a review of the current role of General Assembly) and liaison as required with the Privy Council.
- Ensuring effective and optimal Board processes , including presentation of information, to facilitate Board oversight and scrutiny
- Review and update of the University Policy Framework to ensure consistency and comprehensiveness
- Effective support and facilitation of electoral processes to University bodies
Office: 176 Waterloo Place
Hannah Rundle is Director of Faculty Operations for Humanities. She provides leadership for the Professional Services team across the Faculty, promoting and advancing the vision and strategic of the University to provide outstanding teaching, learning and student experience, research excellence, and a proactive social responsibility agenda. She is responsible for advising and supporting the Dean and Faculty Executive, and for playing a proactive role in the University Professional Services Leadership Team. As well as delivering significant Faculty change initiatives, the Director of Faculty Operations leads and contributes to major institutional change projects and reviews and capital projects.
Previously Hannah was Director of College Operations for the College of Humanities at the University of Exeter having previously undertaken roles at Exeter in external relations, graduate education and academic services. Prior to joining the University of Exeter, Hannah worked at the University of Oxford.
Office: John Owens G.027
Karen Heaton is the Director of Human Resources and took up post in September 2006 with the challenge of developing and implementing People Strategies to help make the University of Manchester one of the leading Universities of the world by 2020.
Current priorities for the Directorate of Human Resources include developing and embedding a performance orientated culture; improving the quality of leadership and management; develop strategies to motivate, engage and inform our workforce; to continue to attract the highest calibre of staff and develop a flexible, capable and competent workforce.
Karen has held a number of senior human resource positions including board positions in the not for dividend and private sectors. She is a Non Executive Board Member of One Manchester where she is also Chair of the Remuneration and Governance Committee. Karen is also a Non Executive Member of the Calderdale and Huddersfield Health Trust and Chair of the Workforce and Well Led Committee. She is a former member of the Prison Service Pay Review Board which is an independent body advising the Government on pay and terms and conditions for staff in the Prison Service.
Office: Kilburn Building G100A
The current priorities for the IT Directorate include developing develop a new Business Change Governance and supporting IT Strategy to support delivery of Manchester’s 2020 vision and delivering a major transformation of the IT Services Directorate, leading to improvements to customer service and organisational efficiency and capability
Malcolm Whitehouse CBE joined The University of Manchester in May 2016 as the Director of IT.
He has over 30 years experience in IT, business change and transformation gained in a range of different organisations. His background includes Digital Transformation, IT transformation, strategy and architecture coupled with leading major change programmes in the private sector, public sector and the third sector
Malcolm’s recent roles include CIO for Royal Sun Alliance UK, CIO at Help for Heroes, Deputy CIO for DWP, and CIO for JobCentre Plus. He was one of the first Digital Transformation Directors in the UK for RSA in 2001.
He is a fellow of the British Computer Society and was awarded a CBE for services to DWP in the 2012 New Year honours.
Office: Blue 1.10, Main Library
Chris has previously been Director of Libraries at the University of London, University Librarian and Director of E-Learning at the University of Nottingham and Dean of Libraries at Dartington College of Arts. He has contributed to many boards and collaborative programmes in the UK, Ireland and in Europe for more than fifteen years and brings to Manchester particular interests in open scholarship, digital technologies and special collections.
In recent years, Christopher has authored the UK’s National Digitisation Review for Research Libraries UK (RLUK) and for Ireland’s Consortium of National and University Libraries, the first strategy for all of Ireland’s research libraries ‘Ireland’s Memory, Ireland’s Discovery.’
At London he co-edited two monographs on rare books and special collections, and for six years was the Chair of Digital Research in the Humanities and Arts. At Nottingham he established the UK’s Centre for Research Communications and recently launched DCU Press, Ireland’s first open access university press.
Christopher is also the co-founder and co-chair of DART-Europe, the portal to over 600 European universities’ doctoral e-theses from 28 countries.
At Manchester he leads one of only five National Research Libraries in the UK, which contains more than four million printed books and manuscripts, over 41,000 electronic journals and 500,000 electronic books, as well as several hundred databases, making it one of the best-resourced academic libraries in the country.
As Director of the John Rylands Library he is responsible for one of the UK’s most historic and beautiful libraries, which contains one of the world’s finest collections of rare books and manuscripts. As one of the University’s cultural institutions more than 250,000 people visit and engage with the Library each year.
Office: Research Office, 2nd Floor, Christie Building
Andrew Walsh has worked at the University of Manchester since 2002. He initially held the post of Head of Research Policy in the University Research Office and was heavily involved in coordinating the University’s submission to RAE2008 (and part-seconded to HEFCE as a panel secretary). In 2011 he was appointed to head up the newly formed Directorate of Research and Business Engagement Support Services (RBESS) and led the process to integrate a range of cognate, but previously separate, activities into a single whole.
Office: Sackville Street Building B1
Current priorities for the Faculty of Science and Engineering include the development of the Manchester Engineering Campus Development (MECD) scheduled to be operational by late 2019. The £300m new building and refurbishment project will result in a world-leading engineering campus which will transform the learning and academic experience for staff, students and visitors. On completion, MECD will house the School of Chemical Engineering and Analytical Science, School of Electrical and Electronic Engineering, School of Materials, School of Mechanical, Aerospace and Civil Engineering, The Faculty Office and The Central Teaching Block project.
Rachel graduated with a BSc in Clothing Engineering and Management from UMIST in 1993 having spent a year in industry which combined working as a buyer for John Moores in Liverpool and as a Textile Technologist in a clothing factory.
Rachel has undertaken a range of administrative roles at UMIST and the University of Manchester, starting in Schools Liaison and Recruitment and Admissions followed by seven years as Head of Planning at UMIST. Rachel initially worked as Executive Assistant to the Vice President for External Relations before moving to Corporate Services and taking on the role of Project Manager of the university web project. Prior to her current role as Director of Faculty Operations in EPS, Rachel was Head of Faculty Administration in the Faculty of Life Sciences.
Office: 186 Waterloo Place
Current priorities for the Directorate of Social Responsibility include playing a lead role in the origination and development of the University’s strategy on social responsibility (in collaboration with the Vice-President and President and Vice-Chancellor) and providing expert advice, research and support to key members of the Senior Leadership Team – chiefly the Vice-President for Social Responsibility, the President and Vice-Chancellor and the Registrar, Secretary and Chief Operating Officer.
Julian also leads on the annual Planning Cycle for social responsibility, the development and implementation of internal and external communications and marketing strategies for social responsibility and managing high-profile internal and external events relating to social responsibility, including annual Making a Difference Awards and a Community Festival.
Dr Julian Skyrme is a qualified secondary teacher and spent his early career in a large state Sixth Form College as Head of Social Sciences and later as Assistant Vice-Principal/Senior Tutor. He has worked in higher education since 2001, becoming the University’s first Head of Widening Participation in the newly merged institution in 2004, and the first full-time Director of Social Responsibility in 2013.
Julian is passionate about the social purpose and benefits of higher education and has advised on a number of national policy groups and committees, including for the DfE, HEFCE, OFFA, UCAS, SPA and BIS. Locally, Julian represents the University on Manchester City Council’s Strategic Education Partnership Board and Homeless Partnership Board. He also volunteers as a Governor on the Board of Loreto Sixth Form College in the Moss Side/Hulme area and as a Director and Trustee of MACC – the voluntary, community and social enterprise sector support organisation for the city of Manchester.
He is also a Fellow of the Royal Society of the Arts, occasional musician, frequent cyclist, lifetime Manchester United and Wales fan, husband and father to two young children.
Office: Rutherford Building
Simon is responsible for managing many of the student facing administrative services at The University of Manchester, including student recruitment and international development; student admissions and administration; campus life services; teaching and learning support; residential services; and student development and community engagement.
Dr Simon Merrywest received a Bachelor’s degree in Anatomical Sciences from the University of Dundee and went on to complete a Neuroscience PhD at the University of St Andrews. He remained in St Andrews for several years, undertaking a variety of research, administrative and teaching roles in the School of Biology.
Simon joined the newly formed University of Manchester in October 2004 as a Research Business Manager in the Faculty of Life Sciences, progressing to head up the Faculty’s research administration and planning activities. Simon became Deputy Head of Faculty Administration in April 2007 and Director of Faculty Operations in January 2011. He took up the post of Director of Faculty Operations for the newly formed Faculty of Biology, Medicine and Health in August 2016, before moving to become the Director for the Student Experience in October 2017.
Office: G3, Christies Building
An alumnus of both UMIST and the Alliance Manchester Business School, Matt joined the University in 2016as Director of Planning with responsibility for developing the new vision and strategic plan for the University, analytics and reporting, and oversight of the strategic change portfolio. Prior to joining the University, Matt worked in the financial services industry for 20 years in a range of transformation, mergers and acquisitions and operational roles, leading a range of functions including planning and performance, self-service banking and supply chain management.
The Directorate provides a range of services to support the delivery of the University’s vision and strategic plan. These include:
- facilitating the creation of the vision and 5 year strategic plan
- oversight and assurance across the strategic change portfolio of our critical projects
- Leadership of the virtual team of MI analysts across the University to ensure collaboration, consistency and prioritisation
- provision of statutory data to agencies such as the OFS, particularly in relation to student numbers
- running the annual accountability cycle including secretariat to Planning and Resources Committee (PRC), managing the Annual Performance Review Process (APR), Maintaining the University Performance Dashboard for the Board and producing 12 months operating plans.
These are University-wide activities and the Directorate works closely with planning, change, analysis and finance colleagues in the three Faculties in order to join up with local Faculty and School planning matters.
Office: John Owens 1.030
Mark took up post as Deputy Secretary in July 2017. As Deputy Secretary, Mark provides advice and guidance to officers and senior managers on University policies, compliance with relevant legislation and has oversight of the University's governance structure. Reporting to the Director of Legal Affairs and Board Secretariat, Mark provides support to the Registrar, Secretary and Chief Operating Officer in his duties as University Secretary. Mark has lead responsibility both for the provision of administrative support for the governance of the University and for the operation and secretariat functions of the University's statutory bodies and committees.
After spending the early part of his career in local government, Mark has over 25 years’ experience in higher education administration and management. The bulk of this time was spent at the University of Salford, where he served for seven years as Head of Governance Services and Deputy Secretary and for two years as University Secretary. After leaving Salford, Mark had a brief spell as a consultant where he carried out a review of effectiveness of the governing body of a London university. Before joining Manchester, Mark was Deputy Secretary at the University of Bradford.
Mark has an undergraduate degree in Modern History from the University of Oxford and a Masters qualification in Education Management from Manchester Metropolitan University. He has also obtained the Institute of Chartered Secretaries and Administrators qualification.
Mark is married with three daughters and lives near Longridge in Lancashire; a Londoner by birth, he is a lifelong supporter of Leyton Orient Football Club.