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Other skills

Other leadership skills

This section contains a selection of other skills and areas of knowledge that leaders require in order to succeed in the workplace.

Self-directed and online resources

  • Continous improvement
    Information and techniques on how to embed a culture of continuous improvement within your area or organisation.

  • Decision making
    Process, techniques and best practice to help leaders make better decisions.

  • Delegation and empowerment
    Advice and guidance for leaders on when and how to delegate to staff and how to create an environment that empowers people to succeed. 

  • Innovation
    Understanding the benefits and importance of encouraging innovation within your team or organisation.

  • Internal communications
    Resources and practical tips on using internal communications effectively to reach out to stakeholders.

  • Leadership
    Information and models on different leadership styles and approaches.

  • Partnership working
    Guidance and case studies on partnership working between organisations and individuals.

Classroom training

 

  • TSLD13: Influencing for results
    This course aims to develop influencing skills for successful results and stronger working relationships. In this course you will define your influencing goals and learn practical tools to help reach them. You will also identify your own (and understand other peoples’) interests, drivers and point of view that may help you as you seek to influence others. 

  • TBF61: Having difficult conversations
    This course is intended for any member of staff who needs to have one-to-one conversations that explore areas such as poor performance, inappropriate behaviour, negative attitudes, etc.  The course will highlight the importance of planning for these conversations, asking the right questions and dealing with defensive reactions.