Search the Staffnet siteSearch StaffNet
Search type

Themes

The Student Experience Programme will deliver technology and process and people and structural change across 11 themes. Each theme is closely related to a functional area of our operations and is overseen by a Working Group.

Working Group members are a mixture of senior leaders from Schools, Faculties and central teams. Some are subject matter experts in their theme, while others are more independent from the group’s area of work. This ensures the groups have access to expert knowledge as well as outside perspectives.

The Working Groups will reach out beyond their membership, drawing on the experience of professional services and academic staff on the ground to inform their proposals for change.

The first set of changes (the Cohort 1 themes) will be delivered in 2020. The second set of changes (the Cohort 2 themes) will be delivered in 2021. More information is available on our timeline.

Cohort 1 Themes

Cohort 2 Themes

Postgraduate Research (to be mobilised as a priority)

Working Group members:

  • Chair: April Lockyer, Head of Research Governance, Ethics and Integrity, Research and Business Engagement Support Services, april.lockyer@manchester.ac.uk
  • Theme lead: Helen Baker, Head of Research Degrees & Researcher Development, Research and Business Engagement Support Services, Helen.C.Baker@manchester.ac.uk
  • Theme rep: Liz Caine, Head of Faculty Research and Business Engagement, Faculty of Science and Engineering, liz.caine@manchester.ac.uk
  • Theme rep: Jo Kaiserman, Head of Teaching, Learning and Student Experience, School of Social Sciences, Faculty of Humanities, jo.kaiserman@manchester.ac.uk

Current theme definition:

All activities underpinning the PGR journey from end to end.

This theme group will consider the delivery of services to support the holistic PGR experience, cross referring to other themes as required to ensure coordination.

Student administration (inc. attendance monitoring)

Working Group members:

  • Chair: Sharon Grant, Head of School Operations, School of Health Sciences, Faculty of Biology, Medicine and Health, sharon.grant@manchester.ac.uk
  • Theme lead: Emma Wilson, Head of School Teaching, Learning and Student Experience, School of Arts, Languages and Cultures, Faculty of Humanities, Emma.Wilson@manchester.ac.uk
  • Theme rep: Sarah Mulholland, Head of School Operations, School of Engineering, Faculty of Science and Engineering, sarah.mulholland@manchester.ac.uk
  • Theme rep: Tanya Luff, Head of International Relations, Student Recruitment and International Development, Directorate for the Student Experience, tanya.luff@manchester.ac.uk

Current theme definition:

How we maintain accurate records of students and their administrative and academic status during their time with us.  For international students this theme covers ‘check in’ and the collection of relevant immigration documentation. For all students it includes enrolment and how attendance is monitored and the processes that support submissions relating to change of circumstances.

This includes the setup of relevant systems, the maintenance, integrity and reporting of student data in line with the retention schedule and the academic and financial registration of each student.   It also includes all activities aimed at conferring degrees and other awards to students who have qualified appropriately, including the recognition, recording of and reporting of all achievements made by students.

Taught assessment and progression

Working Group members:

  • Chair: Vicky Ackerley, Head of Sport and Active Lifestyles, Division of Campus Life, Directorate for the Student Experience, vicky.ackerley@manchester.ac.uk
  • Theme lead: Gabrielle Brennan, Head of School Teaching, Learning and Student Experience, School of Health Sciences, Faculty of Biology, Medicine, gabrielle.brennan@manchester.ac.uk
  • Theme rep: Kay Hodgson, Head of School Operations, School of Environment, Education and Development, Faculty of Humanities, Kay.Hodgson@manchester.ac.uk

Current theme definition:

This theme covers how the University ensures that students are appropriately assessed against the learning outcomes mapped within their respective curriculum.

It includes the complete process of assessment from initial setup, submission, marking and moderation (both internally and externally), the processing of marks, publication of results and the monitoring of student progression, through to eligibility to graduate.

This theme also includes the administration of mitigating circumstances. Academic appeals and conduct matters are within this theme, as this is where the impact of any decision is.

Programme and curriculum design and management

Working Group member:

  • Chair: David Pattwell, Head of School Operations, School of Medical Sciences, Faculty of Biology, Medicine and Health, David.Pattwell@manchester.ac.uk
  • Theme lead: Emma Hilton Wood, Head of Academic Policy, Teaching and Learning Support Office, Directorate for the Student Experience, Emma.Hilton-Wood@manchester.ac.uk
  • Theme rep: Sarah Featherstone, Head of School Teaching, Learning and Student Experience, School of Engineering, Faculty of Science and Engineering, Sarah.Featherstone@manchester.ac.uk
  • Theme rep: Stephanie Lee, Head of Student Recruitment (Widening Participation and Outreach), Student Recruitment and International Development, Directorate for the Student Experience, Stephanie.Lee@manchester.ac.uk

Current theme definition:

How academic and PS colleagues collaborate on the creation, development, and refinement of curriculum content to achieve desired student outcomes.

This includes the mechanisms to ensure relevant programmes are accredited by a professional body, how academic policies and regulations are created and reviewed and how the University’s quality assurance framework is applied.

Compliance with the CMA and responsibility for implementing the Programme Management Foundation work sits within this theme, as do the activities that ensure that students are fully enrolled on their chosen programme of study (programme set up in Campus, rather than student enrolment). 

Timetabling, course unit selection

Working Group members:

Current theme definition:

The activities that the University undertakes – and their supporting policies - to manage the creation, revision and communication of the timing and location of all curriculum events: both teaching (including, but not limited to, tutorials/advisement and laboratories) and examinations.

Timetabling activity extends beyond scheduling and “publication” point, and includes ongoing management of student allocations into tutorial groups and implications of students changing enrolment mid-semester.

Student support and development

Working Group members:

Current theme definition:

All the activities aimed at ensuring students receive adequate support and advice throughout their time at the University of Manchester, whilst being supported to develop skills outside of their academic curriculum. Starting with Welcome and induction, this theme covers the following:

  • The general provision of information, advice and guidance and all aspects of a student’s time at the University;
  • How students are assisted with their health and wellbeing, including signposting and escalation of support in cases where concerns are raised;
  • Ensuring that attendance and progression issues are joined up and linked to appropriate support and intervention around wellbeing and success.
  • Ensuring that student data is appropriately utilised to recognise where disengagement issues are occurring and to ensure appropriate monitoring and intervention
  • Consideration of training and development needs for all staff working closely with students and who have a role in their support and wellbeing (including front line admin, academic and technical staff)
  • How students within University accommodation access support and advice;
  • Support for students who disclose a disability or require additional support for their academic studies;
  • Delivery of, and assurance that students are receiving academic advice and guidance;
  • How students are supported to achieve their wider potential through the development of skills beyond the curriculum (includes Stellify, UCIL and the peer support schemes);
  • What the University does to engage with prospective employers and ensure that students are provided with appropriate direction and careers advice.
  • How the University sources, allocates and manages a range of external mobility opportunities (e.g. placements, fieldtrips, study abroad, exchanges);
  • Academic appeals, discipline and conduct matters are within this theme.

Student communications and engagement

Working Group members:

  • Chair: Rebecca Moss, Head of Faculty Planning, Compliance and Governance, Faculty of Biology, Medicine and Health, Rebecca.Moss@manchester.ac.uk
  • Theme lead: Paul Govey, Head of Student Communications and Marketing, Student Recruitment and International Development, Directorate for the Student Experience, Paul.Govey@manchester.ac.uk
  • Theme lead: Marianne Webb, Head of Communications and Marketing, Faculty of Humanities, marianne.webb@manchester.ac.uk
  • Theme rep: Sam Ryder, Head of School Operations, School of Natural Sciences, Faculty of Science and Engineering, Samantha.Ryder@manchester.ac.uk
  • Theme rep: Kerry Mycock, Head of School Teaching, Learning and Student Experience, School of Biological Sciences, Faculty of Biology, Medicine and Health, kerry.mycock@manchester.ac.uk

Current theme definition:

The many mechanisms through which the University communicates and engages with the student body. This includes the role of Staff / student liaison groups, the role of student reps and formal surveys (e.g. unit surveys and NSS) and the new student census.

How the University receives and responds to post-arrival enquiries and how messages from staff are communicated to students will also be considered.

This includes communication and engagement around curriculum and programme development and changes, timetabling alterations, programme/school activities.

Digital learning, online and blended learning

Working Group members:

  • Chair: Richard Cotton, Director of Student Recruitment and International Development, Directorate for the Student Experience, richard.cotton@manchester.ac.uk
  • Theme lead: Ian Hutt, Head of Digital Learning, Division of Teaching, Learning and Student Development, Directorate for the Student Experience, Ian.Hutt@manchester.ac.uk
  • Theme lead: Rosie Williams, Head of Operations – University of Manchester Worldwide, Division of Teaching, Learning and Student Development, Directorate for the Student Experience, Rosie.Williams@manchester.ac.uk
  • Theme rep: Steve Olivier, Head of Teaching, Learning and Student Experience, School of Natural Sciences, Faculty of Science and Engineering, Steven.Olivier@manchester.ac.uk
  • Theme rep: Taryn Rock, Head of Engagement, Faculty of Biology, Medicine and Health, taryn.rock@manchester.ac.uk

Current theme definition:

How the University provides and supports academic colleagues with the delivery of teaching activities via online and digital channels, including lecture capture, that enable virtual learning for students. This theme will also serve as a lens to review the holistic online and blended journey, whilst the individual elements sit within the specific themes.

Student Finance

Working group members:

Current theme definition:

What the University does to ensure that all aspects of student finance are effectively managed, including fee setting and collection, debtor management and ensuring scholarships are set, assessed, managed and awarded. This includes financial management for PGR students.

Other ongoing projects

Completed projects