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School TLSE

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Key changes

  • TLSE teams will move to more consistent structures and will be based at School level.
  • They will be structured based on function, working as a cohesive TLSE team to support students and academic staff across all taught programmes.
  • This isn't a one size fits all design – there are specialist roles in some Schools.
  • Structures and job descriptions are aligned across Schools, Faculties and the DSE – so it will be really clear who does a similar role in another area.
  • This will enable Communities of Practice to be formed. TLSE teams will be part of a wider, cross University community of professionals, solving issues collectively and learning from each other’s practice.
  • A consistent way of delivering service across Schools will reduce over reliance on individuals (‘single points of success or failure’) and remove the necessity for local systems/processes which don’t benefit from IT Services support.
  • New roles in Schools will ensure long term data quality and support the future implementation of new technology and processes, particularly Programme Enrolment and Activity Management (PEAM) functionality in Campus Solutions.
  • This is the first step in our long term transition to delivering face to face services through Student Hubs, supported by more digital self service in new areas of My Manchester.