Drivers for change

The Student Experience Programme's drivers for change focus on six key areas:

Wellbeing

We need to make support and wellbeing opportunities more visible and accessible and get better at identifying when our students need support
We want to reduce the amount of time our colleagues spend on repetitive manual processes and tasks and make it easier for them to network and share best practice
We want our colleagues to have defined career paths through common Job Families and the ability to work as Communities of Practice - to network, share and learn from each other

We want to protect our financial sustainability so that The University of Manchester can continue to make the world a better place long in to the future
We want to spend more time on value adding activities – like teaching and supporting our students
Automation will allow us to reduce the amount of time we spend on repetitive manual tasks and processes and improve data quality and completeness

Whether they are studying in Manchester or Dubai, on a programme in the Business School or the Medical School, we want all of our students to have a consistent, excellent experience
We want our structures to be clearer, so that it is easier to connect and network with relevant colleagues
We need a clearer understanding of who is doing what and where, so that we can affect our overall strategy

Organisations across the world are using data to inform decisions and strengthen relationships with their stakeholders – we want to keep pace and use our data as an asset
By using data in a smarter way we can better predict student behaviour; enabling us to intervene earlier to address academic and wellbeing concerns
Having a more holistic view of data will reduce duplication across our organisation and give a richer picture, so senior leaders can make data-led decisions

Students have increased expectations around data privacy, wanting to exercise a greater degree of control over the use of their own personal data
We want to ensure staff have sufficient knowledge of relevant legislation and that the right systems and processes are in place to protect them from non-compliance
Ultimately, we want to protect the reputation of our University by reducing the risks of non-compliance

Organisational: we need our staffing structures to have the flexibility and agility to respond quickly to internal and external demands
Technical: we want to move away from spending lots of money for continued support of out of date systems, and towards a core set of systems that benefit from regular updates
Reputational: we want to continually maintain our strong reputation in the HE marketplace – as a leading provider of education to students, a hive of global research excellence, and the employer of choice