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Drivers for change

The Student Experience Programme's drivers for change focus on six key areas:


  • We need to make support and wellbeing opportunities more visible and accessible and get better at identifying when our students need support
  • We want to reduce the amount of time our colleagues spend on repetitive manual processes and tasks and make it easier for them to network and share best practice
  • We want our colleagues to have defined career paths through common Job Families and the ability to work as Communities of Practice - to network, share and learn from each other


  • We want to protect our financial sustainability so that The University of Manchester can continue to make the world a better place long in to the future
  • We want to spend more time on value adding activities – like teaching and supporting our students
  • Automation will allow us to reduce the amount of time we spend on repetitive manual tasks and processes and improve data quality and completeness


  • Whether they are studying in Manchester or Dubai, on a programme in the Business School or the Medical School, we want all of our students to have a consistent, excellent experience
  • We want our structures to be clearer, so that it is easier to connect and network with relevant colleagues
  • We need a clearer understanding of who is doing what and where, so that we can affect our overall strategy


  • Organisations across the world are using data to inform decisions and strengthen relationships with their stakeholders – we want to keep pace and use our data as an asset
  • By using data in a smarter way we can better predict student behaviour; enabling us to intervene earlier to address academic and wellbeing concerns
  • Having a more holistic view of data will reduce duplication across our organisation and give a richer picture, so senior leaders can make data-led decisions


  • Students have increased expectations around data privacy, wanting to exercise a greater degree of control over the use of their own personal data
  • We want to ensure staff have sufficient knowledge of relevant legislation and that the right systems and processes are in place to protect them from non-compliance
  • Ultimately, we want to protect the reputation of our University by reducing the risks of non-compliance


  • Organisational: we need our staffing structures to have the flexibility and agility to respond quickly to internal and external demands
  • Technical: we want to move away from spending lots of money for continued support of out of date systems, and towards a core set of systems that benefit from regular updates
  • Reputational: we want to continually maintain our strong reputation in the HE marketplace – as a leading provider of education to students, a hive of global research excellence, and the employer of choice