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Professional Services

Stories of Service Excellence

The examples below showcase how colleagues across Professional Services are advancing the Service Excellence ambition of the PS Vision. Through innovation, collaboration, and a commitment to improvement, these stories highlight impactful projects, lessons learned, and meaningful progress across our community.

Image of people walking round Brunswick Park

SEAtS

The University replaced the "My Attendance" system with SEAtS to enhance engagement, monitor attendance, and ensure UKVI compliance for all students, starting with on-campus teaching sessions.
People collecting materials from the library

Library Reshaping Project

The University of Manchester Library launched the Library Reshaping Project (LRP) in February 2019 under the new John Rylands University Librarian.
Cyclist and pedestrians in Brunswick Park

Finance Apprenticeships Pilot

In December 2024, FBMH launched a structured Finance Apprenticeship Scheme, aligning roles with training, fostering diversity, and creating career pathways through engaging recruitment efforts.
birds eye view of campus

DDAR Service Excellence Workshops

DDAR collaborated with L&OD to design workshops emphasizing service excellence, enabling the team to navigate challenges and sustain development through workshops.
Image of Alliance Manchester Business School

Power Automate

Colleagues attended a 2-day Power Automate training by QA, addressing skill gaps from the MS365 Champions closure and building a support network to enhance workflow optimization.
Image of the core technology building

The Launch of Connect

The University of Manchester launched the Connect platform to unify ITSM, CSM, and SIR, replacing legacy systems to boost efficiency, enhance user experience, and enable digital transformation.
Image of AMBS square with the AMBS building and the Hyatt Hotel

Bedroom Guarantee Agreement

Since 2018, AMBS has faced challenges like Covid and a cyber-attack but remains focused on meeting BGA bed-night targets.
Image from the workshop with staff sat round tables, Bliss Ross presenting

Student Engagement Toolkit

Student engagement is key for UoM projects. The new Toolkit ensures student voices shape change, fostering collaboration & impact.
Image of campus and gilbert square

SCO: Evolving Our Approach to Change

The Strategic Change Office fosters inclusive, practical change by simplifying processes, prioritizing collaboration, and empowering staff to engage confidently and meaningfully.