Service Excellence at The University of Manchester

Service Excellence at The University of Manchester is about delivering consistently high-quality support and services that enable our students, staff, and stakeholders to thrive. It reflects our commitment to advancing Professional Services, creating an environment that actively supports the University's core goals of research, teaching, and social responsibility. 

Service Excellence means consistently delivering services that are: 

• Efficient: Streamlined and fit for purpose, avoiding unnecessary complexities. 
• Effective: Meeting the needs of our users and enabling them to succeed. 
• Responsive: Adapting to changing needs and challenges with agility. 

By embedding Service Excellence principles across all PS teams, The University of Manchester ensures that its services not only meet but exceed the expectations of its community, contributing to a thriving and empowered University. 

The University of Manchester's Ambition for Service Excellence 

The goal of Service Excellence at UoM is to create a Professional Services environment that: 

• Thinking and prioritising “service excellence” and being defined by our relentless appetite to deliver great service
• People-centred service: recognising where personal relationships matter within service, augmented by technology  
• Continually reviewing policy, practice and routines, fostered by a restless appetite for continuous improvement and innovation
• Completing tasks once, without duplication.

This aligns with the University's broader vision to be recognised globally for the excellence of its people, research, learning, and innovation, and for the benefits it brings to society and the environment.