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Professional Services

Case Studies

Highlighting Progress

Explore examples of innovation and success within The University of Manchester’s Professional Services community. Here, you’ll find inspiring stories of colleagues who have implemented impactful projects, driven positive change, and made progress against our PS vision and ambitions.

Spotlight on Success
These case studies highlight the diverse and innovative approaches taken by our Professional Services teams. Each story illustrates how creativity, collaboration, and a commitment to excellence have led to significant achievements and advancements.

Learning from Experience
By exploring these examples, you can gain valuable insights and practical knowledge that can be applied to your own work. Learn from the experiences of others, understand the challenges they faced, and see how they overcame obstacles to achieve their goals.

Driving Progress
These case studies are not just about celebrating success—they are about driving progress. They demonstrate how our projects align with the University’s vision and goals, and how they contribute to enhancing the overall performance and efficiency of our professional services.

Image of pedestrians walking along Oxford Road campus

Equity at Manchester - Ensuring all Voices are Heard

The EDI team revises the process of how the University conducts Equality Impact Assessments to enhance efficiency.
On Friday, 28 March, colleagues from across our Estates & Facilities team came together for the third annual Estates & Facilities Outstanding Contribution Awards.

Celebrating Service Excellence in Estates and Facilities

On Friday, 28 March, colleagues from across our Estates & Facilities team came together for the third annual Estates & Facilities Outstanding Contribution Awards.
Image of laboratory equipment

FBMH Lab Goods 4 Reuse: Laboratory Equipment Rehoming Initiative

FBMH established new scheme to improve lab sustainability by redistributing surplus equipment, reducing waste, maximising resources, and supporting research groups with free essentials.
Image of the Medical School Entrance

Fostering Excellence: Sharing Best Practices for Positive Contributions to Fuller Inquiry

The University of Manchester’s Medical School contributed expertise to the Fuller Inquiry, showcasing best practices, governance, and technical excellence in anatomical care.
Image of AMBS building

Visioning Service Excellence in Alliance Manchester Business School

The AMBS Marketing, Communications and Recruitment Team evaluate how they can have the most impact and focus on Service Excellence.
Image of campus and gilbert square

SCO: Evolving Our Approach to Change

The Strategic Change Office fosters inclusive, practical change by simplifying processes, prioritizing collaboration, and empowering staff to engage confidently and meaningfully.
Image of John Owens from Oxford road view with pedestrians walking

Increasing Cost Recovery to Enable Sustainable Research Growth in FSE

The Finance team in the Faculty of Science and Engineering recently led successful project on cost recovery and commitment to long-term financial sustainability.
Image from the workshop with staff sat round tables, Bliss Ross presenting

Student Engagement Toolkit

Student engagement is key for UoM projects. The new Toolkit ensures student voices shape change, fostering collaboration & impact.
Image of AMBS square with the AMBS building and the Hyatt Hotel

Bedroom Guarantee Agreement

Since 2018, AMBS has faced challenges like Covid and a cyber-attack but remains focused on meeting BGA bed-night targets.
Image of the core technology building

The Launch of Connect

The University of Manchester launched the Connect platform to unify ITSM, CSM, and SIR, replacing legacy systems to boost efficiency, enhance user experience, and enable digital transformation.
Image of people walking round Brunswick Park

SEAtS

The University replaced the "My Attendance" system with SEAtS to enhance engagement, monitor attendance, and ensure UKVI compliance for all students, starting with on-campus teaching sessions.
Cyclist and pedestrians in Brunswick Park

Finance Apprenticeships Pilot

In December 2024, FBMH launched a structured Finance Apprenticeship Scheme, aligning roles with training, fostering diversity, and creating career pathways through engaging recruitment efforts.
Image of Alliance Manchester Business School

Power Automate

Colleagues attended a 2-day Power Automate training by QA, addressing skill gaps from the MS365 Champions closure and building a support network to enhance workflow optimization.
People walking by the library.

Teams Voice Project

The introduction of Microsoft Teams, has enabled University colleagues to make internal calls without desk phones, fostering flexibility through integrated, modern technologies.
birds eye view of campus

DDAR Service Excellence Workshops

DDAR collaborated with L&OD to design workshops emphasizing service excellence, enabling the team to navigate challenges and sustain development through workshops.
People in groups sitting on grass

HESA Data Futures Project

The University was required to replace the current statutory annual Higher Education Statistics Agency (HESA) Student return with one returned multiple times in-year. 
People collecting materials from the library

Library Reshaping Project

The University of Manchester Library launched the Library Reshaping Project (LRP) in February 2019 under the new John Rylands University Librarian.
People walking around campus

Hybrid Working Project

The vision was to "work smarter, live better." It aimed to create a flexible workforce, embedding new working methods to enhance flexibility optimising estates and technology.

Have a story of success or innovation to share?

Whether it's a project that made a difference, a new approach that sparked change, or a collaboration that achieved great results, your experience can inspire others across our PS community.

Submit your case study here.