Issue with My Manchester and timetable access - Update 3
26 Sep 2016
We’re aware of the difficulty that some students are currently experiencing accessing My Manchester
This has had the effect of those students being unable to access their timetable.
We apologise for this issue and are treating this as the highest priority.
Affected students are being asked to contact their school for help.
In the meantime, please be assured we are working hard to resolve this and will keep you updated.
IT Services
Update 1: 3.11pm on Monday 26 September
While we continue to investigate the issues with access to My Manchester for students, there are some workarounds which can be used to access University services, such as Blackboard, My Documents, Email, Student System (Campus Solutions) and more:
Students unable to access their timetables can contact their school office to find this information. The timetabling team in The Directorate of Estates and Facilities are liaising with school colleagues on this matter.
We’ll continue to keep you updated when we have more information. Our apologies for the problems with this service, and we’ll update you as soon as we have more information.
Update 2: 10:21am on Tuesday 27 September
The service remains stable at the moment, but we are continuing to closely monitor it. Activity on My Manchester for students peaks between 10am and noon - especially during the first few days of teaching - so we are keeping a very close eye on this.
Update 3: 3:59pm on Tuesday 27 September
We’ve tested and made some changes to My Manchester to improve reliability, while we diagnose the main cause of the issue.
While the situation has improved with far fewer reports today, we’re keeping a very close eye on the service to reduce the risk of another interruption. Please let us know straight away if you experience any issues:
Thank you for all your patience during this time, and we sincerely apologise to all our staff and students for any disruption.