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Requesting your Windows 10 upgrade

A step-by-step guide

Cartoon figure at keyboard


Latest update - February 2021

IT Services have paused work to upgrade our University’s managed laptop and desktop computers to Windows 10 due to the latest COVID-19 restrictions.

If you have already submitted a request to upgrade your laptop or desktop to Windows 10 and are waiting for this to take place, IT Services will contact you when upgrades are able to restart. This is likely to be when lockdown restrictions are lifted and staff are able to return to campus.

In the meantime, you may continue to use your Windows 7 device for work.

Requesting your Windows 10 upgrade

Read our step by step guide or watch our walkthrough video.

Read a step-by-step guide


1. Log into the IT Support Portal.

2. In the search box, type windows 10 upgrade request

Screenshot of Support Portal


3. You should see "Windows 10: Upgrade Request" in the results. Select it.

Screenshot of Windows 10 upgrade request result screen


4. Select the recommended option from the box. If you're responding to an email from the IT Services End User Computing team which states that your upgrade has been scheduled, choose My Windows 10 Upgrade has been scheduled.

However, if you've not yet had your upgrade scheduled but you want to arrange this yourself as soon as possible, choose Fresh self-service installation

Screenshot of upgrade options


5. Fill out the rest of the form with your details, ensuring you read and answer each question accurately. The information in the screenshot below illustrates an example; your choices may be different.

If you're unsure what the options mean, click the question mark icon next to the box.

Screenshot of Windows 10 form options


It is your responsibility to ensure that any files on your hard drive (usually referred to as your C: drive) are backed up before continuing. For more advice, visit the Locating and backing up your data page.

Watch a video guide

Watch our video on how to request your upgrade, then log in to the IT Support Portal to complete the form:


Further information